Title:  Resource Analyst

The Resource Analyst reports to the Resource Analyst Manager.  The resource analyst plays a critical role in analyzing data for the purpose of optimizing the deployment of HSB’s field inspection force on a national basis.  Works closely with the Inspection Services Field management, Home Office management and Inspectors to deliver value added inspection services through constant analysis of territory, capacity/demand models, and profile setups.  Provides continuous monitoring, and analysis of inspection needs, status and inventory.  Analyzes and reviews Gantt charts, spreadsheets, overdue lists, and territory setups and recommends changes and/or enhancements that impact expenses,  inspections and customer service.  Gather and analyze data sets while identifying discrepancies or value added opportunities.  Determine and communicate definitions of data and quality of data to effectively communicate findings to internal and external customers.     

Education & Experience 

• College degree or equivalent work experience is required 
• Bachelor’s degree in Mathematics, Business or Engineering is preferred 
• 3+ years’ experience Customer service  
• 3+ years’ experience Inspection dispatching  
• Customer service training and/or certification 

Knowledge & Skills 

• Strong customer service skills  
• Communications skills (verbal and written)  
• Detail oriented  
• Time management skills 

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.