Title:  Resource Analyst - Fines and Fees Intern

About Our Company: HSB is a leader in equipment breakdown insurance, speciality coverages, inspection services, and engineering-based risk management for business, home and farm. Our Loss Prevention team is dedicated to identifying and mitigating risks, and we are seeking a highly motivated and detail-oriented intern to join our team.

Job Summary: Overall goal would be to provide support for both Resource Analyst and Fines and Fees groups and perform critical tasks that can help both groups attain their goals. The intern could apply an additional layer of responsiveness and research for critical tasks that are crucial to both departments’ success.

Responsibilities:
Hands on experience with: 

• 8x8 uploads and maintenance – managing call queues and leveraging daily goals against daily available resources
• Data reconciliation document preparation for fine jurisdictions, including preparing reconciliation lists of Location Qualifications
• Data management within WMS (contact info, fixing certificate due dates)
• Linking locations within WMS and general PeopleSoft service order data maintenance to optimize work for success
• Proactive reconciliation of fine state locations to prevent penalties
• Fines and Fees research – determining details of customer claims
• Outreach for cases – clarifying details needed for processing customer requests
• Research for fine jurisdiction initiatives – pulling and resolving contact info
• Case creation for fine jurisdiction initiatives – necessary and urgent reschedules
• General assistance to both the RA group and Fines and Fees Group

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.