Operations Team Lead

While the Operations Team Lead does not have direct reports, this position plays an important role in directing the work of teammates and being highly proficient in core operations of assigned team.  Works closely with the Production Ops Management team. Acts as training mentor for their assigned team.  Creates and/or improves workflows and disseminates information to team members.  Offers guidance and assistance on all issues.  Conducts audits, team meetings to discuss workflows.  Serves as back-up for other TLs, Supervisor of assigned team.

Education and Experience

• Bachelors Degree or equivalent work experience is required
• 1+ years of customer service experience
• Experience working in a customer driven/service industry
• Demonstrated technical proficiency in assigned functional area
• Demonstrated abilitiy to direct work and lead people

Knowledge and Skills

• Leadership skills
• Strong communications skills (verbal and written)
• Time management skills
• Strong working knowledge of Microsoft 365
• Prioritization skills
• Ability to multi-task
• Able to work well in rapidly changing environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.