Title:  Director, National Underwriting Support

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering-based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks.  We dare to think big, and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit: https://www.hsb.ca

Location: Canada

Primary Objectives:

The Director of National Underwriting Support is responsible for leading the underwriting support within HSB Canada. This role oversees a nationwide team of underwriting assistants to achieve service goals, drive operational efficiencies, and ensure consistent, high-quality customer service. The Director will collaborate with key stakeholders, drive the digital transformation of processing functions, and ensure streamlined workflows and processes across all offices. This position also requires strategic and operational expertise in process, capacity, and workflow management.

For technical reasons, the location of this job has been entered as Toronto. However, the location of this position is flexible to be based out of one of our regional Hubs.

Please apply online and submit your candidacy by EOD May 5th.

Report to: AVP of National Underwriting and Underwriting Support

Key Responsibilities:

• Leadership & Strategy: Lead and manage the national Underwriting Support team for HSB Canada, setting goals and defining the underwriting support strategy in collaboration with the AVP of National Underwriting and Underwriting Support and Director of National Underwriting.
• Operational Excellence: Drive the optimization and standardization of workflows, ensuring efficient execution of all processes in compliance with regulatory standards and alignment with HSB Canada’s organizational goals.
• Collaboration & Process Improvement: Work closely with Accounting, IT, and Business Transformation teams to foster optimal collaboration and improve operational efficiency across multiple offices.
• Digital Transformation: Lead the digital transformation of processing functions, ensuring that the team is equipped with the latest available systems and tools, and is adequately trained on them.
• Project Leadership: Manage projects that enhance operational efficiency, implement new products/services, and ensure that they align with HSB Canada’s long-term business goals.
• Budget & Resource Management: Contribute to the development of operational budgets, ensuring that the customer service and processing functions are adequately resourced to meet business needs.
• Cost Optimization: Identify opportunities to streamline operations, reduce costs, and maintain high levels of quality and compliance.
• Resource Planning: Plan and manage resource allocation and ensure efficient budget management for the team’s operations.

Qualifications:

• Bachelor’s or master’s degree in business administration, Insurance, Finance, or a related field.
• Professional certifications such as Chartered Insurance Professional (CIP), Lean Six Sigma, or other relevant qualifications are a plus.
• 10+ years of experience in the insurance industry, with at least 5 years in a senior operations or management role, focusing on processing, policy administration, or similar functions.
• In-depth knowledge of the latest technologies used to automate and streamline insurance processes. Proven track record of process improvement and operational efficiency within an insurance context.
• Experience leading and managing customer service teams, driving performance, and fostering a culture of excellence and collaboration.
• Strong background in managing operational workflows, resource planning, and ensuring that processes comply with regulatory standards and organizational goals.
• Excellent communication and interpersonal skills, with the ability to engage and influence both internal teams and external stakeholders.
• Energetic, mature professional with a strong ability to collaborate cross-functionally and drive team success while solving challenges constructively.
• Bilingual capabilities (English and French) are an asset but not required.

Company Benefits:

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.  Accommodation will be made for qualified applicants with a disability throughout the recruitment process.  If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.