Regional Facility Operations Manager, APAC MEA

Location:

Singapore, 01, SG

Job Type: Full-Time

Work Mode: Hybrid

Job Level: Professional

Job ID: 11887

Company: Munich Re

Employment Type: Regular

Area of Expertise: Real Estate

Description:

Join our team to help deliver a best-in-class workspace experience, supporting Munich Re's business and employees across the Asia Pacific and Middle East region. As the Regional Facility Operations Manager, you will play a pivotal role in managing all aspects of facility operations for Munich Re offices throughout the region. You will ensure that our work environments remain resilient, efficient, and aligned with our ambitions and goals.

You will report to the Head of Real Estate & Services APAC MEA, with matrix reporting to local stakeholders. The position is central to overseeing the seamless daily operations of buildings, assets, and services that support our workforce. In this capacity, you will collaborate with a network of office managers and service providers. You will partner with key stakeholders to develop and manage the regional facilities strategic plan. This plan will deliver secure, aesthetically pleasing, functional, and productive workplaces.

We can base this position in our one of locations within the APAC MEA region, specifically Singapore, Beijing, Mumbai, Johannesburg or Sydney.

Your Role

Manage daily multi-site facility management operations, ensuring compliance with global standards and local regulations.
Lead and develop office and facilities teams where applicable.
Oversee all building-related fixed assets across Munich Re offices in the Asia Pacific and Middle East region. This includes security and life-safety, food services, conference services, mail services, maintenance, and property management.
Collaborate across the global Real Estate & Services network to align frameworks and strategic direction in Facility Management, focusing on Technical Operations, Infrastructure Operations, and Energy and Environment management, including soft services.
Work with the regional network of office managers to implement both short and long-term facility plans, shaping Munich Re workplaces for the future.
Consult with business leaders and stakeholders to understand evolving operational needs and develop region-specific strategies to deliver an optimal office environment.
Determine facility-related outsourced service needs and develop a regional strategy to oversee contracting for significant outsourced operations and service delivery management, including maintenance, housekeeping, grounds, food services, and security.
Drive continuous improvement of office operations, working alongside local office managers to enhance service quality and operational efficiency.
Manage facility operations Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high quality of service delivery.
Lead major capital expenditure projects and guide minor office refurbishment projects with the regional network of office managers, ensuring alignment with Munich Re design and branding guidelines.
Support all facility operation-related contract negotiations and risk management reviews, ensuring compliance with state, local, and federal regulations and laws.
Develop strong, strategic, and collaborative relationships with HR, Central Procurement, and IT to ensure operational efficiencies and cost savings, engaging all key stakeholders and external vendors at both local and regional levels.
Manage the regional facility operations budget, including benchmarking to drive cost targets and bring value to local businesses.
Collaborate with Corporate Security to ensure compliance and lead Workplace Health and Safety topics related to facility management.
Support Munich Re's global ESG strategy and facilitate regional ESG data collection and reporting.
Contribute to regional business continuity and crisis management planning by ensuring robust facility-related processes are in place.

Your Profile

Degree or diploma in Facilities Management, Engineering, Building Services, or a related Real Estate field.
A minimum of 10 years' relevant experience in facilities management roles, with experience in Security, HSE, and BCM topics considered an advantage.
Significant knowledge and expertise in Facilities Management, including IoT, Engineering, Construction, Food Services, Conference Services, Mail Services, and Security/Life Safety.
Analytical mindset with strong planning, organisational, prioritisation, and problem-solving skills for accomplishing operational goals, refurbishment work, technical challenges, and general customer and stakeholder requests.
Strong budget management capabilities with a keen sense for driving cost efficiency.
Ability to use data analysis and trend evaluation to support informed decision-making and present strategic recommendations.
Basic knowledge in the area of sustainability.
Expertise in project and programme management.
High degree of independence, initiative, and commitment.
Excellent communication skills, both verbal and written, with the ability to interact at all levels within the organisation.
Ability to manage through crisis events, work under pressure, direct operational recovery activities, and oversee facilities and life safety at recovery sites.
Strong technical acumen and professional skills in areas of functional responsibility, including Fire, Security and Building systems, Construction, Electrical, Plumbing, and IT Networks Infrastructure.
Comprehensive negotiation skills and in-depth understanding of contracts, commercials, real estate leases, and general legal language.
Strong customer and service delivery mindset, with the ability to foster cohesion and collaboration among highly productive and engaged team members in a diverse organisational culture.
Relevant experience in the APAC and MEA regions.
Proficient in FM software, Building Management Systems (BMS), Archibus, Power BI, and the Microsoft Office suite.
Willingness to travel as required.