Learning Operations Specialist

Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration, and enable sustainable growth.

Our Global HR function is evolving to meet the needs of a fast-changing world. We operate in a connected, collaborative, and forward-thinking Global HR matrix community that values empathy, initiative, and a global mindset—where every team member plays a role in delivering effective services and solutions and creating meaningful impact.

Whether your focus is talent, rewards, analytics, business partnering, services, or any other area of HR, you will work across regions and functions to co-create solutions that support our people and business. You will be empowered to collaborate, innovate, and grow—contributing to a culture that values diversity, continuous learning, and shared success.

Join us in building the future of Global HR.

Job Summary

As part of the Global Learning Operations team, the Learning Operations Specialist plays a crucial role in supporting corporate, local and business learning teams by handling administrative learning tasks, providing exceptional customer service to ensure a positive learning experience, and ensuring compliance with company policies and regulations.

Reporting to the Head of HR Services Germany & Global Learning Operations (based in Munich), and locally to the Regional Head of HR, APAC MEA, you will be responsible for the following:

Your Job

• Maintain and update the global Learning Management System (LMS) with course information and participant and trainer information
• Serve as the primary point of contact for participants and stakeholders regarding training-related inquiries
• Coordinate with internal and external stakeholders to ensure timely and effective communication regarding training programs
• Maintain accurate records of participant enrollments, completions, and certifications
• Track and report on training participation and completion rates
• Provide participants and trainers with necessary information and materials before and after training sessions
• Provide administrative support for eLearning, including troubleshooting learner access issues and assisting in the deployment of digital learning content
• Generate reports on training metrics and outcomes for management review and operational excellence
• Ensure that training administration comply with company policies and regulatory requirements
• Support projects and continuous process and system improvement initiatives

Your Profile

• Proven experience in learning administration, training coordination, or a similar role
• Strong organizational skills and attention to detail
• Proficiency in using Learning Management Systems (LMS) and Microsoft Office Suite
• Experience with Service Management tools and platforms
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to navigate in a global matrix organization with virtual teams  
• Experience with e-learning platforms and virtual training tools
• Knowledge of HR policies and procedures
• Familiarity with data analysis and reporting tools

About us 

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.   

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.  

Does this sound like you? Push boundaries with us and be part of Munich Re.  

Unlock your potential 

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better. 
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth. 
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.