Title:  Claims Adjustor, Munich Re Specialty - Global Markets, Asia

Overall Responsibility

1. To support and work alongside the Claims Manager & Senior Claims Adjuster in the end-to-end handling of allocated lead line and follow claims (marine lines but predominantly marine cargo).
2. Independent claims handling / adjusting for Singapore and Labuan offices
3. To handle certain operational and administration aspects of all classes of claims under the supervision of the Claims Manager to ensure that the agreed claims service, quality and profit goals are met
4. To take a proactive approach and help to provide a quality claims service, which pays valid claims promptly and sets reserves at expected ultimate cost, effectively, efficiently, consistently, accurately and in a timely manner.

Tasks and Responsibilities

1. Respond to various broker enquiries and allocated (e)mail.
2. Adjust all claims, promptly and efficiently in accordance with binder limits. Claim reserves should be set at expected ultimate cost and customers are to be treated fairly at all times.
3. Carry out broker claim statement of account reconciliation as and when required on certain accounts falling under your responsibility.
4. Attend out of office seminars and market briefings on relevant topics.
5. To assist in the production of claims statistics as and when required.
6. Attend meetings with lawyers, surveyors, brokers and cedents as and when required.
7. Liaise with London Head Office colleagues on the telephone and by email as and when required.
8. To support Underwriting colleagues in internal and external meetings on certain accounts or at Client meetings as and when required.

Skills Required

1. Good knowledge and understanding of:

• Underlying Principles of Insurance;
• Claims function;
• Legal Principles;
• Lloyds regulations (good to have but not an absolute)

2. Demonstrate clear understanding of all company specific procedures that relate to own role
3. Willingness to continue to develop knowledge of claims and related issues through formal and informal learning, internally and externally to the firm 
4. Develop and maintain market awareness 
5. Development towards ACII qualification or similar qualification