Title:  HSB China Country Manager

HSB China Country Manager

Manage the Service Delivery Organization (SDO) in accordance and compliance with the Code Services Manual (CSM), and HSB corporate policies and procedures

• SDO typically consists of Service Delivery Manager (SDM), Supervisors, and Inspectors (AI, AIS, ANI, ANIS, etc.)
• Responsible for the non-ASME business
  • Works with the non-ASME staff (ICSS / Account Manager) to deliver non-ASME services
  • Participates in the definition and launch of non-ASME programs - Efficient knowledgeable of non-ASME programs, services, and requirements
• Typical tasks include but not limited to:
  • As defined in the CSM
  • Staff resources planning : Monitor and update staffing plans per billability targets and customer needs
  • Customer management : Contract accuracy, Needs and expectations, Quality of SDO services
  • Manage training and engagement of SDO : Endorsement, Skills, Quality, Safety, CSM, Corporate policies and practices
  • Proficient in CSM knowledge 
  • Proficient in ESIS Skills and other applications as required
  • Proficient in corporate policies and procedures
  • Reviews, manages, and approves T&E for SDO
  • Responsible for the timely reporting and quality of data / information as defined by the Asia BUL or Home Office
    • QQR metrics, Monthly/Weekly reports to Asia BUL/VP, ESIS management, Etc.
  • Monitors, assesses, and reports on region / industry activities, changes, needs / competitor activities
  • Ensures the accuracy, quality, and timely responses and service delivery by the SDO
  • Evaluate performance of staffs in SDO

HSB China Country Manager