Head of TPA Oversight

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability. Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

The Opportunity

Future focused and always one step ahead!

The Head of TPA Oversight is a senior leader within MRSNA Claims, accountable for the governance, performance, and continuous improvement of all third‑party administrator (TPA) relationships. This role provides strategic direction and unified oversight across Operations, Quality, Compliance, Audit, and Financial/Contractual performance to ensure TPAs deliver consistent, high‑quality, and compliant claims outcomes. The leader will build a cohesive oversight framework, drive data‑driven decision-making, and foster a culture of transparency, collaboration, and operational excellence.

Key Responsibilities

Strategic Leadership & Governance

• Serve as the single accountable owner for enterprise-wide TPA performance across operational, technical, financial, compliance, and customer‑experience dimensions.
• Design and implement a future‑state oversight operating model that enhances transparency, accountability, and cross‑functional alignment.
• Establish a unified risk identification and performance management framework to proactively detect issues and drive early mitigation.
• Lead and integrate oversight teams spanning TPA Operations, Quality Review, Contract & Financial Compliance, and Claims Audit.
• Prioritize and approve technology, data, and systems requirements that enable more effective TPA oversight.

Performance Management & Compliance

• Develop and operate a comprehensive TPA oversight program, including performance metrics, audits, testing protocols, and remediation plans.
• Ensure TPA adherence to contractual obligations, SLAs, regulatory requirements, and corporate policies.
• Oversee data governance and the accuracy, completeness, and timeliness of TPA-related data exchanges.
• Implement continuous improvement strategies to simplify processes, standardize controls, and accelerate issue detection and resolution.

Operational Excellence & Stakeholder Partnership

• Collaborate with Claims Operations, Risk Management, Legal, Compliance, IT, and Audit to ensure integrated and aligned oversight.
• Maintain standardized tools, processes, reporting dashboards, and a comprehensive TPA oversight library.
• Support internal and external audit activity through subject‑matter expertise in claims and TPA operations.

Leadership & People Management

• Provide leadership and direction to the team, including recruitment, hiring, training, performance management, and professional development.
• Foster a high-performance, collaborative culture that emphasizes accountability and excellence.

Communication, Culture & Change Leadership

• Lead communication strategies related to the oversight model, roles, accountability expectations, and performance insights.
• Promote a culture of transparency, cross‑functional partnership, and shared accountability for TPA governance and outcomes.
• Build and maintain strong, collaborative relationships with TPA partners to support consistent, high‑quality claim handling.

Qualifications

Successful candidates will possess the following experience/skills/qualifications:

• Bachelor’s degree required.
• 10+ years of claims operations, claims management, or TPA oversight leadership experience.
• 5+ years in a management role with demonstrated success leading multidisciplinary functions.
• Strong expertise in data governance, systems integration, and performance analytics.
• Proven ability to influence across functions, manage complex relationships, and navigate contractual and regulatory environments.
• Self‑starter with strong prioritization skills, adaptability, and a continuous‑improvement mindset.
• Collaborative, inclusive leadership style aligned with Munich Re’s values and culture.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible).
• Prescription drug coverage (included in your health insurance plan).
• Vision and dental insurance plans.
• Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded.
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
• Eligibility to receive a yearly bonus as a Munich Re employee.
• A variety of health and wellness programs provided at no cost.
• Paid time off for eligible family care needs.
• Tuition assistance and educational achievement bonuses.
• A corporate matching gifts program that further enhances your charitable donation.
• Paid time off to volunteer in your community.

The Company is open to considering candidates in numerous locations, including Princeton (NJ), Philadelphia (PA), and Hartford (CT). The salary range posted below reflects market variations across various locations. The offer will be adjusted per geography.

The base salary range anticipated for this position is $185,800 - $272,500, plus opportunity for company bonus based upon a percentage of eligible pay.  In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). 

The salary estimate is adjusted to reflect the varying market conditions across different locations, with the with the higher end being more aligned with the Princeton, NJ job market.  Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.