Director Quality Assurance

Director Quality Assurance

We are looking for a leader to define and oversee our Quality Assurance (QA) function This position will be responsible for designing and implementing QA processes and ownership and guaranteeing that our digital solutions meet the highest standards for reliability, security, and regulatory compliance. The ideal candidate will combine strategic foresight with hands-on technical skills.

Responsibilities

• Formulate and execute a QA framework that supports IA goals and aligns with the product roadmap.
• Establish clear QA processes and ownership across our teams (from testing and automation to release readiness).
• Enable ongoing improvement and data-driven decisions.
• Provide a visible structure that can be shared with customers as evidence of how IA embeds quality and reliability into its products.
• Define and track KPIs to monitor and communicate progress.
• Design and deploy automated testing solutions
• Oversee test planning, execution, and reporting
• Ensure validation of data integrity and performance across all product features.
• Partner with security and compliance teams to verify data protection, privacy controls, and adherence to standards such as SOC 1, SOC 2, GDPR, and state insurance regulations.
• Develop testing protocols for regulatory reporting and audit compliance.
• Oversee risk assessment and mitigation related to product quality.
• Work closely across teams, including engineering, compliance, customer success, product, and client implementation to embed quality throughout the development process and ensure a successful client experience
• Stay informed about the latest QA tools, methodologies, and AI-driven testing innovations in SaaS and insurtech.

Specialized Skills

• 8+ years’ experience in software quality assurance or similar role
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Advanced skills in automation and performance testing tools.
• Proficient in API testing, performance testing, and CI/CD integration.
• Familiarity with cloud platforms and CRM tools.
• Experience with compliance and security testing (SOC 2, GDPR).
• Outstanding influencing, interpersonal, communications skills
• Strong problem-solving, able to analyze issues and find effective solutions
• Strong knowledge of analytics and life insurance operations
• Experience implementing technology systems
• Strong leadership, team-building, and communication skills.

Challenges

• Resource contention in key roles, both within and outside of direct reporting line
• Negotiating decision rights with other IA functions
• Integration of new processes across our platforms

Our Benefits

• Comprehensive Medical Plans
• PTO and Family Leave
• Retirement Savings Plans
• Dental and Vision Plans
• Life and Disability insurance
• Employee Assistance Program
• Adoption Assistance
• Wellness Programs - Calm, WW, SoFI, Virgin Pulse
• Commuter Benefits
• FSA and HSA Plans
• Hospital Indemnity, Critical Illness and Accident Plans

At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Munich Re

Together, we engage with everything we have and are, to help humankind act braver and better.

As the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance.  By turning uncertainty into manageable risk, we enable fundamental change.  We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions.  We dare to think big and are continuously innovating on behalf of our clients.

For New York City based employees, the base salary range anticipated for this position is $204,086 to $236,310, plus an opportunity for an annual company bonus based upon a percentage of eligible pay.

The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Please note that only candidates who are selected for interview will be contacted directly. We thank all candidates for their interest.