Title:  IT1.8.4.1 Infrastructure Specialist (m/f/d)*

This role will be part of the Infrastructure Operations Tower for Group Technology (IT 1.8), which is responsible for delivering stable, cost-effective operational services for IT infrastructure and in-scope applications, including onsite IT and provider management. The Tower focuses on continuous optimisation, standardisation, and automation to enhance service delivery and operational efficiency.

The role of an Infrastructure Specialist is responsible for the Day to Day availability of the production network which includes all aspects of the SDWAN, LAN, Network Security, Cloud Internet Security Platform and Tools with a primary focus on SDWAN . The role reports to the Global Networks Operations organization. The candidate will work closely with a mixture of Internal and External resources who will provide the Level 1 and Level 2 support. The successful candidate will require extensive experience in multinational  environments and with the specific technologies used to deliver the associated services for our One Global Technology team. This is a technical position requiring both strong technical knowledge in conjunction with demonstration of ownership.

Your Job:

• Technical networking ability to troubleshoot SDWAN, LAN, Network Security, Cloud Internet Security Platform and Tools
• Service restoration, sustainability, and proactive service improvement
• Participating and at times leading Major Incident conference calls. Provide full Root Cause Analysis for any production outages
• Patch management
• Vendor management for production hardware lifecycle
• Managed Service Provider technology solutions and capabilities
• Availability tracking and technical elimination of repeat incidents

Your Profile:

• Several years of experience in IT Operations Technical Engineering positions
• Expert Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point
• Expert Knowledge of networking infrastructure suppliers and service offerings including; VeloCloud, Cisco, Aruba and Fortinet
• Experience working with Cloud Internet Security Platform, such as Zscaler, advantageous
• Demonstrable understanding of network load balancers and firewalls
• Experience with monitoring applications such as SolarWinds & Riverbed
• Professional Technical Certification preferred
• History of working in both an insource IT model and a blend of Managed Service Delivery would be beneficial
• Dealing with Ambiguity

• Technical competencies around Data Routing & Switching
• Tooling in an enterprise network

Application Instructions

Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. 

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified. 

Münchener Rückversicherungs-Gesellschaft
Katharina Schlechter

HR Consultant