Title:  Head of Section (m/f/d)* FT (until end of 2027) Head of Operations Support Functions

Full-Time
Limited until the end of 2027

As an appreciated partner, Reinsurance Accounting (RIA) provides reliable accounting and claims data to internal and external stakeholders. We act passionately to support business value creation while relying on harmonized processes, methods and tools to efficiently lead global operations. We are a global, diverse team of highly motivated experts and value open communication.
Within RIA, the Global Middle Office Centre (GMOC or RIA1.3) delivers the technical accounting and claims handling for the non-life reinsurance business worldwide and for Great Lakes Insurance SE. Regional Middle Office Centres (RMOCs) in Munich, Madrid, Johannesburg, Princeton and Singapore with a total headcount of 350 act under one umbrella in an integrated way.  

The GMOC is establishing a support functions unit for technical accounting and claims handling in Mumbai. This is run operationally by a third party vendor (Accenture) with a headcount of 20 at present. After a 1 year long exploration phase (project Saathi), which has proved the viability of the setup, a permanent structure will now be established in RIA 1.3. This shall  facilitate the preparation, transition and operations of the task-based support. It includes project management, steering and reporting, coordinating technical requirements in technical accounting and claims handling and change management. The plan is to scale the support functions prospectively including all RMOCs worldwide.

For the Head of Operations Support Functions we are looking for a qualified and committed professional who will ensure a high quality of service, facilitates collaboration across different locations in a virtual setup and drives the scaling of the support functions. The successful candidate will be an authentic leader with excellent interpersonal and communication skills.

The reporting line will be to the Global Head of Middle Office Centre (RIA 1.3 ML2). The position is limited until the end of 2027.

 Your job 

• Further build up, stabilize and scale the support functions setup in the GMOC
• Further develop strategy to leverage support functions in future years
• Steer support functions unit based on KPIs and quality checks
• Act as bridgehead between RMOCs, third party provider, support functions team in India
• Oversee the preparation, transition and operations of the task-based support
• Actively design governance, steering and reporting of support functions
• Identify areas suitable for handling by support functions, develop roadmap for rollout activities
• Manage preparation of handing over tasks to support functions: documentation, training, quality checks
• Agree on the finalized transition timelines and manage transition​ of defined tasks
• Initiate standardization of process handling where required for support functions
• Oversee performance reviews, give input to service enhancements, do ongoing contract management with third party provider
• Promote required tech support to be rendered for support functions
• Actively drive change management and communication required for support functions in RMOCs, esp. Munich
• Lead a small team of experts in Munich and one at MR India Branch

Your profile 

• An inspiring team player with strong leadership skills reflecting the Munich Re leadership values 
• Ability to lead teams in different locations, across different time zones and in different organizational setups
• Track records in organizational and process design with sound understanding of applicable automation solutions
• Proven skills in the management of stakeholders and facilitating trustful and constructive collaboration 
• A high degree of independence and drive to take on responsibility 
• Relevant professional qualification (i.e., university degree or successful business training as an insurance practitioner or specialist) with many years of professional experience in Finance areas 
• Profound knowledge of reinsurance technical accounting and claims handling processes as well as the underlying technical systems (esp. FS-RI)
• Strong customer orientation and solution-oriented understanding of tasks as well as the ability to present complex topics clearly 
• International experience with excellent command of English and ideally also German
   

Job Evaluation: B

Please use the online application and submit it by 2025/07/22 at the latest.

Our general internal job advertisement (ISA) guideline can be found on MR Web München at ME@MUNICHRE >> Arbeitsrecht & Regelungen >> ISA-Richtlinie. Information on selection procedures for senior and management positions can also be found in the ISA Guideline.

About us 
As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.   Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. 
Sounds like you? Push boundaries with us and be part of Munich Re. 
Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. 
 
Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

 
Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements. 
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified. 

Münchener Rückversicherungs-Gesellschaft
Heidi Feldmeier, HR Senior HR Business Partner. Königinstraße 107, 80802 München, GERMANY