Underwriting Assistant
Manchester, MAN, GB
About us
HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.
Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.
Please see our website for more information.
This role provides administrative and entry‑level underwriting support to the team, helping to manage existing business and deliver a positive customer experience. It is ideal for someone early in their career who is organised, comfortable with administration, and keen to learn.
Key Responsibilities
- Provide administrative and underwriting support to help the team deliver a customer‑focused service.
- Work with colleagues to meet service standards and team targets.
- Support renewal processing, policy changes, and general case management under guidance.
- Accurately process adjustments and maintain up‑to‑date records.
- Help gather information, including underwriting surveys, and prepare cases for review.
- Respond to customer and broker queries, escalating where needed.
- Build positive working relationships through clear and timely communication.
- Follow underwriting processes, policies, and regulatory requirements.
- Record all activity in HSB’s CRM system (Microsoft 365 Dynamics).
- Take part in training, learning, and team projects as required.
Skills & Experience Essential
- Enjoys working as part of a team
- Comfortable following processes and handling admin tasks
- Good organisation and attention to detail
- Clear written and verbal communication
Qualifications and Educational Requirements
Working towards, or willing to work towards, the CII Certificate in Insurance
Personal Attributes
- Willing to learn
- Customer‑focused
- Reliable and accountable
- Motivated and organised
Diversity, Equity & Inclusion
At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Benefits
- 25 days Annual Leave + Bank Holidays + Well-being days
- Up to 13% Pension contribution
- Eligibility for an Annual Bonus
- Private Medical & Dental
- Life Assurance
- Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
- Study & continuing Professional Development Support
- Hybrid Working
Job Segment:
CRM, Developer, Technology