Title:  Underwriter Level 3

Role: Underwriter Level 3

Department: Cargo & Freight 

Location: Manchester 

Overall objective: 

Achieve and maintain a profitable, well balanced and growing portfolio with allocated intermediaries and customers to assist in meeting long term trading objectives of the Company.

Responsibilities: 

• Working on site with intermediary/customers, undertaking end-to-end handling of straight forward cases for the allocated portfolio to deliver the agreed joint business development plans in line with the Company’s overall trading strategy. 
• Make effective on site decisions, within delegated authority, for allocated intermediaries so that work is completed efficiently. 
• Working with the Cargo and Freight Underwriting Manager, and the underwriting team, develop strong relationships with allocated intermediaries, balancing intermediary needs with the Company’s trading objectives in a way that will deliver profitable and balanced training growth. 
• Plan and process own work so that the relevant part of the team’s workload is handled efficiently and effectively.  
• Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be amended and improved.  
• Respond to and take ownership of customer enquiries and allocated mail.  
• Identify, define and close business opportunities, seeking the input of other members of staff. 
• Act as a reference point on all issues for the allocated intermediary/customer referring complex issues where necessary, so that a high level of customer service is delivered. 
• Ensure open communication and collaboration across all lines of business and the sales and development function. 
• Undertake other duties as directed within the level of the job function.  
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. 
• Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.

You are required to comply with the PRA and FCA conduct rules: 

1. Acting with honesty and integrity at all times
2. Acting at all times with due care, skill and diligence
3. Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times
4. Always paying due regard to the interests of customers and always treat them honestly and fairly
5. Observing proper standards of market conduct at all times
6. Act to deliver good outcomes This includes abiding by the Consumer Duty cross-cutting rules below:
   1. • Act in good faith towards retail customers.
      • Avoid causing forseeable harm to retail customers.
      • Enable and support retail customers to pursue their financial objectives. 

Knowledge and Skills: 

• Build and maintain strong internal relationships with other team members, the Claims Department, the Syndicate and the Leadership team. 
• Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
• Appropriate level of underwriting knowledge. 
• Ability to interpret and effectively use management information. 
• Ability and willingness to learn and understand established systems and processes. 
• Good interpersonal and communication skills.
• Passionate about excellent customer service. 
• Ability to prioritise own work and manage workload. 

Competencies for the Role: 

1. Team orientation: work cooperatively and flexibly with other members of the team with a full understanding of the role to be played as a team member. 
2. Communication: Communicate clearly, fairly, and in a non-misleading manner both orally and in writing. 
3. Achievement/results-orientation: Get things done well and the ability to set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance. 
4. Problem-solving: Analyse situations, diagnose problems, identify key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution. 
5. Flexibility: Adapt and work effectively in different situations and to carry out a variety of tasks. 
6. Customer focus: Take constant care in looking after the interests of external and internal customers. Ensure that their wants, needs and expectations and given due consideration and that all efforts are made to meet them wherever fair and reasonable, in line with any standards from an industry regulator. 
7. Planning and Prioritising: The ability to decide on courses of action, ensure that the necessary resources are available and schedule the work required to achieve a defined result in a desirable manner. 
8. Share knowledge: Share knowledge about the role you perform fully and willingly with others, where this is relevant, in the interests of the organisation. 
9. Self-development: Take responsibility for your own career, and actively support 'continuing professional development'. 
10. Commercial/business awareness: The capability to understand the business opportunities and priorities of the organisation and constantly seek methods of ensuring that the organisation continues to be business-like and continues to meet the standards and requirements of its regulators. 

Education and Professional Qualifications (preferred): 

• University degree and/or relevant professional qualification

IT Skills: 

Generic

• Office 365 (MS Teams, PowerPoint, Excel, Word, SharePoint, Yammer) 
• PowerBI 
• MS Project 
• MS Outlook 
• Lloyds Crystal

Company Specific

• Websure 
• Acturis 
• GeoWeb