Technical Architect - ServiceNow (m/f/d)*

The Group Technology division provides global business units of Munich Re group including ERGO group with a modern IT infrastructure and application landscape and manages the full lifecycle of these services worldwide.

This role will be part of the Service Management Tower for Group Technology( IT 1.7), which is responsible for maintaining service stability and ensuring continuous business operations. The Tower delivers independent, transparent assessments of IT service performance, drives standardization of operational processes, and ensures compliance with regulatory requirements.

The ITSM Tool Competency Center (IT1.7.5) is responsible for the strategic development, architecture, governance, and operation of Munich Re’s ServiceNow platform.

Your Job

• Define and evolve the ServiceNow platform architecture, technical roadmap, and development standards.
• Act as the technical authority for the ServiceNow platform, ensuring architectural integrity, platform sustainability, and adherence to Group Technology standards.
• Drive architecture decisions and ensure alignment with Enterprise and Solution Architecture principles.
• Lead technical aspects of new initiatives and enhancements across ServiceNow products and business solutions.
• Provide technical leadership to development teams, promoting best practices, reusable design patterns, and high-quality delivery.
• Ensure compliance with corporate security, risk, and regulatory requirements.
• Continuously improve platform stability, scalability, maintainability, and health score.
• Act as a trusted advisor, coach, and mentor for developers and technical team members.
• Review solution designs, code, integrations, and performance considerations to ensure sustainable and efficient implementations.
• Collaborate closely with architects, product owners, process owners, and delivery teams across the organization.
• Design, build, and oversee ServiceNow applications, modules, and integrations in line with enterprise standards.
• Support testing activities, technical documentation, and release readiness.
• Evaluate and optimize technology choices, resource utilization, and system integrations across the ServiceNow ecosystem.

Your Profile

• University degree in Computer Science, Information Technology, or a related discipline.
• Extensive ServiceNow development and delivery experience (typically 7+ years), including experience as a Senior Developer or Technical Lead.
• Strong hands-on expertise in designing, developing, testing, debugging, and documenting enterprise solutions.
• Proven experience in at least four of the following ServiceNow domains: ITSM, ITOM, SecOps, IRM, SAM, HRSD, WSD, App Engine
• Strong understanding of the Common Service Data Model (CSDM) and ServiceNow CMDB.
• Experience working in global and agile delivery environments.
• Solid knowledge of software engineering and product lifecycle management, including DevOps practices, Agile methodologies, and modern design principles.
• Experience leading technical teams, coordinating development activities, and driving architectural decisions.
• Demonstrated track record of delivering business value through successful ServiceNow implementations.

Application Instructions

Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About us

As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.  
Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. 
Sounds like you? Push boundaries with us and be part of Munich Re. 
Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements. 
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft
Korbinian Rentsch
Talent Acquisition Partner