Senior Service Manager - Cloud Adoption Demand & FinOps (m/f/d)*

Successful candidates must be prepared to relocate to the specified job location in the job posting and will be employed directly under the hiring entity’s contractual terms.

This role will be part of the Infrastructure Operations Tower for Group Technology (IT 1.8), which is responsible for delivering stable, cost-effective operational services for IT infrastructure and in-scope applications, including onsite IT and provider management. The Tower focuses on continuous optimisation, standardisation, and automation to enhance service delivery and operational efficiency.

Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions.  New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

As the Cloud FinOps Senior Service Manager within our Cloud Center of Excellence, you will be responsible for the end-to-end cloud financial management services supporting AWS and Azure environments globally. You will manage service delivery and ensure alignment of cloud financial governance with business needs, driving collaboration across Leadership, Product Teams, Finance/Controlling, Engineering and Procurement. You will collaborate with global cloud teams, business units and controlling/ finance to foster a culture of cloud financial accountability and transparency.

Your role will oversee FinOps tooling and you will integrate Cloud specific requirements into existing workflows and processes to maximize cloud cost efficiency at scale.

Your Job

• Lead and manage the Cloud FinOps service delivery function, ensuring high-quality, timely and effective financial management of cloud resources across global teams.
• Serve as the primary liaison between cloud infrastructure teams, business stakeholders and controlling to ensure cloud spend aligns with organizational goals.
• Oversee cloud cost reporting, forecasting and budgeting processes, delivering meaningful insights and recommendations to senior leadership and business units.
• Collaborate with procurement and vendor management to optimize cloud contracts, pricing and consumption models.
• Monitor overall commitments, expenditures and credits, proactively identifying and reporting potential risks in a timely manner.
• Implement and evolve cost allocation, chargeback and showback models that promote ownership and accountability for cloud spend.
• Support onboarding (new entities), cloud adoption, enablement and communication initiatives to embed FinOps principles and best practices throughout the organization.
• Drive continuous improvement of FinOps processes by leveraging the FinOps tool “Cloudability” and native cloud cost management tools.
• Manage risk related to cloud spend and compliance, advising on governance policies and frameworks within the FinOps domain.
• Represent the FinOps function in cross-functional cloud governance councils and strategic planning forums.
• Manage and monitor operational key metrics (SLAs, KPI trends) and identification of adjustments from a customer respectively user perspective.
• Provide thought leadership to enable process improvement.

Your Profile

• University degree in IT or business information management or equivalent qualification.
• 5+ of experience of delivering results in a fast paced, global and regulated business environment with regards to IT infrastructure.
• You also bring in 3+ years of experience managing external service providers.
• Proven experience in managing cloud financial operations or FinOps services in a global enterprise environment.
• Extensive experience in managing cross-functional teams and collaborating in a matrix organization.
• Strong analytical, communication and presentation skills, capable of translating financial data into actionable business insights.
• Solid understanding of AWS and Azure cloud platforms, including pricing models, billing and cost optimization strategies, including contract details.
• Strong financial acumen with demonstrated experience in forecasting, budgeting and variance analysis related to cloud consumption.
• Thorough knowledge of FinOps principles per finops.org foundation: cloud spending visibility, allocation, optimization and governance.
• Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas.
• Excellent collaboration and communications skills to deal with senior leaders, stakeholders and executives and to build and nurture business relationships. 
• Outstanding ability to think in a global meta-organizational, networked manner.

Application Instructions

In order to consider your application, we require your application to be submitted via our online applicant portal. In addition to uploading your CV, we recommend writing a cover letter to tell us more about why the position is of interest to you.

About us

As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.  
Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. 
Sounds like you? Push boundaries with us and be part of Munich Re. 
Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. 
 
Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements. 
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft
Korbinian Rentsch
Talent Acquisition Partner