Senior Application Support Specialist (m/f/d)*

Successful candidates must be prepared to relocate to the specified job location in the job posting and will be employed directly under the hiring entity’s contractual terms.

This role will be part of the Shoring/Sourcing/AMS Tower for Group Technology (IT1.9) , which is responsible for the sourcing strategy and delivery of shoring and Application Managed Services (AMS) across all Towers. The Tower drives value by defining sourcing frameworks, supporting Towers in staffing decisions, executing shoring through a standardized and compliant methodology and expanding Munich Re’s AMS capabilities to ensure efficient, cost-effective and compliant software operations.

Group technology delivers business solutions through the management of traditional IT products including execution of change projects outside of the digital innovation (Business Technology) space and owns the key relationships across business domains representing all IT service functions.

Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions.  New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

Our section AMS delivers stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure including onsite IT and provider management with a clear focus on continuous application run optimization, standardization and automation for applications.

AMS is responsible for a stable and cost-effective operation of a certain subset of our portfolio of AMS business applications (SAP, .NET and other). This includes ongoing operations, application support, Incident-, Problem- , Configuration- and Change Management (e. g. patches) and (limited) product enhancements. In addition all documentation tasks, compliance requirements as well as vulnerability remediation are in scope. As member of our global AMS team of Service Managers and Application Support Specialists you also work very closely with our external service provider in an offshore sourcing model which is standardized with regards to processes, roles and related operational tasks.

Your Job

• Supporting smooth application operation and development of small enhancements for multiple applications
• Taking over the internal product responsibility for Business Managed Applications (BMAs), IT products or product groups
• Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility
• Escalation management regarding tickets or general issues and setting up alignment calls with customers
• Taking responsibility for the planning, forecasting and financial reporting of all global cost elements of the service budgets as well as verification of monthly invoices
• Maintaining the relationship with business departments or IT colleagues including consulting on service offerings
• Collaborating in transition projects and in the further development of the service in general
• Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation
• Ensure compliance based on internal and external regulations and adherence to established product management processes

Your Profile

• University degree in IT or business information management or equivalent qualification
• 5+ years of experience in delivering results in a fast paced, global and regulated business environment
• Sound IT software development and cloud infrastructure experience as well as quality and result orientation
• Basic Experience in managing external service providers ideally in an offshore model
• Ability to think in a global, meta-organizational as well as networking manner
• Talent in capturing things quickly as well as in structuring and orchestrating topics
• Strong planning, coordination and organizational skills to ensure smooth AMS processes and to assist the Service Manager or the customer directly
• Flexibility, paired with a curious and creative mindset, openness to new approaches and the ability to propose innovative ideas.
• Confidence, assertiveness and strong commitment complemented by a high level of cultural awareness
• Fluent command of Business English

Application Instructions

If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here.

Unlock your potential

• Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities.
• Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.