Senior Client Accounts Technician

Together, we engage with everything we have and are, to help humankind act braver and better.

About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. 

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of delegated authority insurance business in the UK post-Brexit.

About the role:

Ensuring excellent customer-service to Great Lakes London clients and a high-level of data quality when it comes to system maintenance and processing. Excellent understanding of all of Great Lakes Insurance and Technical Accounting processes and to build relationships between Technical Accounting and their clients (External and Internal). Taking responsibility for any Technical Accounting issues that arise. Guide and support team members on business as usual topics, provide assistance and input to RIA UK Managers on advanced/complex issues.

Key Responsibilities:

• Deputise for the Head of RIA UK Operations DA when required.
• Support Head of RIA UK Operations DA to develop and implement team’s common goals.
• Provide expert technical solutions and support for Head of RIA UK Operations DA.
• Communicate organizational needs, oversee the daily workflow, activity and delivery of the team, provide guidance, support and identify and escalate individual development needs to the Head of RIA UK Operations DA.

• Support Head of RIA UK Operations DA to drive efficiencies and process improvements within the team in line with Global processes.

• Ensure the day to day tasks of the Operations team are completed in a timely fashion based on key deadlines with high quality.
• Monitor and provide technical review to the team’s work, provide sign-offs of key processes with the Head of RIA UK Operations DA.    
• Lead the quarter end hard close process, be the main contact for RIA UK Closing and Reporting team to support the quarter end closing activities.

• Represent the team to participate and contribute as subject matter expert in projects
• Engage with the team and schedule regular one to one catch ups with our team, to compliment Continuous Conversations being undertaken by Head of RIA UK Operations DA.
• Providing support to new recruits and the less experienced members of the team, act as mentor. Demonstrate integrity, set a good example, listen and communicate well.     

Competencies:

Drives results (we think big) – you consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind. You make good and timely decisions to keep things moving, using analysis, experience and judgement.

Business insight (we think big) – you can apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.

Collaboration (we lead the ‘we’) – you identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.

Client focus (we grow with our clients) – you build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.

Cultivates innovation (we grow with our clients) – you create new and better ways for Munich Re to be successful e.g., generating ideas, creating efficiencies, harnessing new technology etc.

Courage (we care and dare) – you are willing to challenge the status quo and address difficult issues, saying what you believe needs to be said. You also continue to operate effectively even when things are uncertain and the way forward is unclear.

Persuades (we are clear and authentic) – you use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.

Key Skills & Experience:

• Sound knowledge of Insurance and Reinsurance.
• Excellent technical subledger (e.g. FS-RI & FSCD) and/or DEFnS knowledge.
• Understanding of Great Lakes’ Global and Local Accounting processes as well as the Internal Control System within Munich Re Group.

Qualifications and Educational Requirements:

• Educated to a degree standard or relevant Insurance/Reinsurance experience

Thought Leaders:

You are seen as an expert in your field and will be the ‘go to’ within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others.

You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and Internal/External business partners fairly and with respect

Regulatory & Conduct Requirements:

• Satisfying all regulatory reporting requirements in collaboration with the reporting function
• Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. 

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.