Product Manager

Together, we engage with everything we have and are, to help humankind act braver and better.

About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. 

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

This is a full time role guiding and shaping the Delegated Authority Management Suite (DAMS) as a product manager. The DAMS is the core IT component of GL’s Delegated Authority business which is an important strategic pillar of GL’s business model overall. The role therefore provides high visibility and excellent development opportunities for talented candidates.

Key Responsibilities:

Working closely with SME’s, GL Data Team and IT you will:

• Perform the role of product manager within agile projects
• Shape the platform by helping set the strategy and roadmap for DAMS alongside the Head of DAMS
• Work closely with the business units responsible for the data and processes the Data Team supports, to understand requirements and communicate these to the outsourced IT team
• Be the sign off of delivered development items from IT

• Support other GSI Entities (group of speciality insurance entities within Munich Re) and departments with DAMS functionality rollouts including gathering requirements, ensuring successful development alongside IT, manage the implementation rollout and actively train new users across Great lakes and other entities.

• Actively contribute to the improvement of GL data management processes and systems
• Undertake learning of IT offerings to identify and provide business units with expertise and advice on how best to utilise within their business processes
• Be a conduit between the Business and IT
• Assisting with onboardings of Agents to DAMS

Competencies:

Drives results (we think big) – you consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind. You make good and timely decisions to keep things moving, using analysis, experience and judgement.

Business insight (we think big) – you can apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.

Collaboration (we lead the ‘we’) – you identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.

Client focus (we grow with our clients) – you build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.

Cultivates innovation (we grow with our clients) – you create new and better ways for Munich Re to be successful e.g., generating ideas, creating efficiencies, harnessing new technology etc.

Courage (we care and dare) – you are willing to challenge the status quo and address difficult issues, saying what you believe needs to be said. You also continue to operate effectively even when things are uncertain and the way forward is unclear.

Persuades (we are clear and authentic) – you use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.

Experience You will have proven experience of retail and commercial insurance

Key Skills & Experience:

• Write clear user stories and acceptance criteria
• Assist in maintaining and prioritising the product backlog
• Coordinate with developers, testers and other cross functional teams
• Requirements analysis and engineering
• Testing coordination
• Strong communication, interpersonal, facilitation & presentation
• Structured thinker with business process experience
• Tech savvy with good business understanding of underlying technology capabilities (e.g.: Web-Portal, Workflow-Management, ETL, SQL-Database)

Desired Qualifications and Educational Background:

• Previous experience working in an agile project methodology environment, e.g.: as a product manager, data/ business analyst, business architect and/ or project manager
• Specific MGA knowledge and delegated authority experience would be highly desirable
• Experience in working with third parties and offshore development teams
• Performing user acceptance testing
• Roadmap and strategy engineering
• SQL/ Power BI/ Informatica/ Databricks knowledge and familiarity with everyday AI tools (e.g.: MS Copilot)

Thought Leaders:

You are seen as an expert in your field and will be the ‘go to’ person for your area of specialism within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others.

You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the Product Manager role/function will also become responsible for:

• Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules

Benefits:

 You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%

 We are one of the few employers to offer fully paid  6months family leave for times when you need it the most. 

Diversity, Equity & Inclusion

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.