Product Analyst

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About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. 

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

Join our influential Global Specialty Insurance (GSI) division— a cornerstone of Munich Re’s global strategy—as a Product Analyst for the GSI GLOW Platform. GSI stands at the forefront of Munich Re’s insurance offerings, driving innovation and delivering tailored solutions across diverse and complex markets worldwide.

In this pivotal role, you will support the management and enhancement of GLOW, a mission-critical process orchestration platform that underpins the efficient lifecycle management of delegated authorities across up to nine legal entities within GSI. This platform is essential to maintaining Munich Re’s leadership in specialty insurance by enabling streamlined workflows and robust compliance controls.

As a Product Analyst, you will collaborate closely with the Platform Owner, Product Manager, and key stakeholders to gather detailed requirements, drive strategic platform enhancements, and ensure seamless integration with Munich Re’s enterprise systems. Your work will directly influence the operational excellence and agility of GSI’s business units, empowering them to meet the complex and rapidly evolving demands of global specialty markets.

This role presents a unique opportunity to deepen your expertise in process orchestration, project management, and insurance operations while contributing to the ongoing success and innovation of a vital Munich Re platform.

If you are passionate about leveraging data-driven insights, optimizing processes, and driving collaborative solutions within a leading global insurance environment, we encourage you to join our forward-thinking team.

Key Responsibilities: 

Working closely with the Business and IT Colleagues you will:

• Perform the role of product analyst within a global agile project
• Help shape the platform by helping set the strategy and roadmap for GLOW alongside the Product owner and Product Manager
• Work closely with the business users and business analysts to understand requirements and communicate these to the outsourced IT team
• Be the sign off of delivered development items from IT
• Carry out diligent User Acceptance Testing on behalf of the business users to ensure high quality deliverables.
• Be a conduit between the Business and IT
• Present new functionality in the form of Demonstrations to sponsors and users.
• Work alongside other product managers to create a single platform for delegated business.
• Train colleagues in new functionality in bespoke ways e.g. presentations, 1:1, group training sessions
• Support the production system answering queries, investigating issues and raising bugs to IT
• Supporting Quality Assurance team with queries pertaining to deliverables
• Supporting the development and implementation of solutions to user queries, issues or bugs
• Acting as a point of contact where the product manager/owner is not available
• Promoting use of the system to business users

Competencies:

Nimble learning (we think big) – you actively learn by tackling new problems and trying out new solutions, quickly learning from both successes and failures.

Collaborates (we lead the ‘we’) – you work together with others in your team, the department and wider business (where relevant) to meet shared commitments.

Optimises work processes (we grow with our clients) – you know the most effective and efficient processes to get things done and are constantly assessing how they can be improved.

Resourcefulness (we care and dare) – you find a way to get things done with the best use of the resources available to you, knowing when to ask for support from others, but also offering your support to others where you feel your expertise, knowledge and skills can add value.

Communicates effectively (we are clear and authentic) – you communicate clearly and appropriately with your audience. You also share ideas, learn from others and keep stakeholders informed about progress, problems, opportunities and solutions, soliciting feedback along the way.

Key Skills & Experience:

Essential

• Strong communication and interpersonal skills
• Ability to learn and understand new systems and processes quickly
• Basic understanding of IT principles and software development methodologies
• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Data literacy skills
• Lateral thinking skills
• Ability to work flexibly in order to respond to project demands
• Strong sense of self-direction and willingness to proactively highlight problems

Desirable

• Basic knowledge of agile project methodologies
• Familiarity with data analysis and management principles
• Experience with testing and quality assurance procedures
• Previous experience working in agile software development projects as a product analyst, delivery manager, business analyst or similar
• Familiarity with Excel
• Basic knowledge of SQL

Desired Qualifications and Educational Background:

Previous experience working in agile software development projects as a product analyst, delivery manager, business analyst or similar

Thought Leaders:

You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

• Liaising with all relevant regulatory bodies in the UK, creating a highly credible reputation and strong, collaborative relationship
• Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. 

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.