Role Profile
About us
HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.
Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.
Please see our website for more information.
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Job title
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Operations Manager
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Location
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Homebased with regional travel
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Division
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Engineering
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Reporting to
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Director of Field Operations
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Job Purpose
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Provide highly effective proactive leadership to a team of geographically dispersed Regional Managers focussed on collaboration, performance, cost effectiveness, and regulatory compliance management.
Promote a culture of continuous improvement by motivating teams to embrace/embed change that drives individual and business performance, providing world class customer service.
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Key Responsibilities:
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- Provide operational leadership and motivation to direct and indirect reports, motivating both individual and team performance culminating in qualitative and productive outputs.
- Support the successful implement HSB’s Engineering Strategy and Strategic Operational goals to exceed customer expectations and loyalty, by collaborating with relevant stakeholders, maximizing efficiency and optimizing engineering excellence.
- Successfully manage internal stakeholder relationships to ensure the field operations are receiving the appropriate levels of support in areas such as training and development, shared service functions and third party management.
- Effectively drive operational Key Performance Indicators across assigned areas of the Engineering function to ensure that all projects are delivered on cost and on time to the highest quality standards, implementing relevant action plans to address any areas of variance or underperformance.
- In collaboration with the Engineering Senior Management team, be responsible for the operations budget, including monthly monitoring and updates to the Director.
- Support the improvement and embedding of processes, systems and policies in support of organisational goals, while ensuring compliance with all regulatory, legal and customer requirements.
- Continually seek performance improve by active performance management of the Team, gaining the personal commitment of all team members and taking appropriate actions to address development and/or performance issues. Ensure effective communication on progress against targets and actions being taken to resolve any problems
- Display personal leadership, a positive attitude to change and develop strong interpersonal relationships of your team through encouraging ownership, self-learning, open communication and trust.
- Create highly capable service-oriented teams through selection, induction, training, direction setting, guidance, coaching and consistent application of agreed "best practice" policies and procedures.
- Ensure the day-to-day attainment of service costs and quality targets by ensuring the agreed resource plans are achieved and absence is effectively managed within the operational workforce through the Regional Managers by utilising data to good effect.
- Undertake and ensure that quality control is carried out so that all work complies with Health and Safety regulations and standards, putting in place any remedial training and development and adopt a zero tolerance attitude towards safety.
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Skills & Experience
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- Demonstrable coaching and mentoring experience
- Demonstrable experience of a number of years of management of service led field based organisations and responsibility within.
- Demonstrable management and leadership experience with an ability to inspire, motivate and support team members in achieving results
- Ability to prioritise and effectively manage unforeseen business crises
- Experience of high level decision making
- Effective high level stakeholder and customer relationship management
- Excellent interpersonal and communication skills
- Previous exposure to Profit & Loss activity
- Demonstrative level of credibility within Team
- Resilience, tenacity, flexibility and objectivity leadership at all times.
- Display a professional outlook and represent a proud brand.
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Qualifications and Educational Requirements:
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- GSCE maths and English (or equivalent)
- Engineering Qualification
- I Eng / BEng Honours or equivalent
- Management level 4 or equivalent experience
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Personal Attributes
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- Self-motivated with a proactive approach to problem solving and decision making
- Collaborative approach to business goals and team targets
- Ownership and accountability for performance
- Able to deliver result
- Pragmatic decision maker with analytical and reasoning skills
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Benefits
- Industry leading Salary and Annual salary review.
- 25 days Annual Leave + Bank Holidays + 2 Wellbeing days each year
- Ability to buy or sell leave.
- Up to 13% Pension contribution (9% non-contributory plus up to 4% matching contribution).
- Eligibility for an Annual Bonus up to 15% (dependent on Group performance)
- Private Medical & Dental (options to add family members at discounted rates)
- Life Assurance of six times salary
- Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
- Study & continuing Professional Development Support
- Choice of company vehicle or £6,750 car allowance
- Access to Salary Sacrifice Car scheme
- Access to a range of discounted benefits such as critical illness cover and mortgage advisory services.
Diversity, Equity & Inclusion
At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
