Head of Section - Workplace Services 1

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.  

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.  

Please see our website for more information.

Head of Section - Workplace Services

Head of Global Workplace Services is responsible for the delivery of highly standardized services, technology and security standards, and operational support and processes, to ensure the successful delivery of all central and decentralized Workplace Systems / end-user facing IT technologies within the MRe Group globally to all employees; especially end-user device management and workplace platforms such as laptops, VDIs, mobile devices, and Office 365 applications. The main objective is to develop and execute strategies that ensure the successful and secure delivery of all Workplace Systems to the end-users and managing the day-to-day operations (~47.000 end-user devices, ~58.000 supported users).

Head of Global Workplace Services leads and manages five teams:

• Virtual Workplace Mgmt
• Windows Client Endpoint
• Unified Communications/M365
• Office Space Technology Services
• Management Solutions

As leader of these teams, the Head of Global Workplace Services is responsible for:

• overseeing team’s day-to-day operations
• Ensure teams deliver high-quality services and solutions, meeting end-users’ needs
• Develop strategy and objectives for the Workplace Services function
• Ensure teams are aligned with and work towards the function’s and organization's objectives and strategy

Responsibilities:

• Drive and execute standardization and transformation globally across the entire MRe Group to continuously improve efficiencies and leverage synergies of the Workplace Services function, ensuring global processes are implemented and followed across all entities, evolving needs of the organization and end-users are met, while new technological developments are considered in terms of relevance and benefit
• Design roadmaps concerning development and implementation of new Workplace Systems / end-user facing IT technologies, as well as managing lifecycles of all Workplace Systems to meet the organizations’ needs, ensure high quality and stability of provided services and support the business strategy
• Oversee day-to-day operations of teams responsible for delivering Workplace Systems, ensuring high-quality and stable services are provided to all end-users (MRe groupwide ~47.000 end-user devices), while ensuring high security standards for all Workplace Systems are implemented, executed, and followed
• Integrating processes, including all audit, compliance, and regulatory necessities, to ensure the Workplace Services function meets all necessary internal and external standards and legal requirements, without disruptions of ongoing, stable operations
• Manage financials of the entire Workplace Services function, including budgeting and bench[1]marking, to ensure teams have necessary resources and support to deliver high-quality services, while simultaneously ensuring teams manage their budgets in an effective and cost efficient manner
• Serving as key interface between Workplace Services function and other areas of the entire MRe Group, including business units (ERGO, MRe, MEAG), other IT teams, and second-line functions, in order to ensure needs of all stakeholders are considered and the organization stays up-to-date with industry trends and best practices
• Manage and develop own team of leaders and their employees in a global, culturally diverse setting, provide leadership, guidance, and support to ensure delivery of high-quality services and solutions, while fostering a culture of collaboration, innovation, and continuous improvement

Knowledge and Skills

• Academic degree or comparable professional training
• Several years of sound experience in managing large, business-critical projects with diverse stakeholders in an enterprise-level and international environment
• Profound experience in driving change-projects with diverse stakeholders
• Proven skills in financial management
• Sound knowledge of IT technologies and architectures
• Sound knowledge of insurance and re-insurance market and subsequent business needs
• Strong implementation skills with a focus on results and overall goals
• Pragmatic and sustainable problem-solving with strategic foresight
• Entrepreneurial thinking and acting with persuasiveness, empathy and creativity
• Negotiating skills in contact with external providers, clients, board members, etc.
• Cultural sensitivity and ability to lead a global team

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion 

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact! 

Benefits

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support

#BePresent #BeBold #BeCurious