Title:  Customer Onboarding Analyst (Data Integrations)

Introduction

Bell & Clements is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

Why join us?

We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.

Data Solutions, Customer Onboarding Team

Bell & Clements aims to provide US-based Managing General Agents (MGAs), Coverholders, and Third-Party Administrators (TPAs) with the most comprehensive, efficient, and time-sensitive reporting process available among carriers to manage binding authority contracts.

Based in London, the Customer Onboarding Team reports to the Chief Innovation Officer and is part of the Data Solutions Department. The Customer Onboarding Team is responsible for designing and building data models to capture standardised premium and claims datasets that meet the business and market requirements within which B&C operates and ultimately onboard our clients to the datasets.

The Role

We are looking for a highly skilled Customer Onboarding Analyst with a strong background in insurance data and client integrations. The successful candidate will be responsible for building out our insurance datasets, developing API specification documentation to facilitate seamless API integrations with our US-based Managing General Agents (MGAs). The ideal candidate will have a deep understanding of insurance data models, schema design principles, and data integration methodologies. The purpose of this position is to ensure the successful onboarding of data from our MGA and TPA partners, resolving any blockers that may arise during the integration process. This role will require collaboration with MGAs/TPA’s to progress integrations and with internal departments to resolve any issues that may impede the integration process.

Responsibilities
You should have acquired a comprehensive understanding of Insurance in order to converse with the business, whether that be Claims, Underwriting, Broking, to ensure their data requirements are being captured from source systems. You will be expected to have input into aiding the creation of test cases, by leveraging the knowledge gained in the requirements gathering to shape key test cases and outcomes.

General Duties and Responsibilities

• Collaborate with stakeholders to design and build out insurance datasets, ensuring data quality, integrity, and compliance with industry standards.
• API Specification Documentation: Develop comprehensive API specification documentation, including API workflows, data models, and usage guidelines for both SOAP WebServices and RESTful APIs.
• Data Integration: Work with MGAs/TPA’s to integrate insurance datasets, ensuring seamless realtime data exchange.
• Client Onboarding: Collaborate with clients to onboard them to our APIs, providing technical guidance and support to ensure successful integration.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their technical requirements and providing tailored support to ensure successful API adoption.
• Collaboration and Communication: Collaborate with cross-functional teams, including data operations, IT, and business stakeholders, to ensure successful data integration and API adoption.
• Testing and Quality Assurance: Participate in testing and quality assurance activities to ensure API and data integration meet business requirements and industry standards.
• Documentation and Knowledge Management: Develop and maintain technical documentation, including API documentation, data models, and integration guides.
• Data Sample Creation: Create sample data files in XML and JSON formats to facilitate testing and validation of API integrations.
• Schema Definition: Assist in building schema definitions for XML and JSON data formats, ensuring consistency and accuracy across data exchanges.
• Data Mapping: Collaborate with stakeholders to develop data mapping strategies, ensuring seamless data exchange between systems. 
• API Onboarding Process: Develop and implement a structured API onboarding process to ensure clients are successfully integrated with our APIs.
• Technical Guidance: Provide technical guidance and support to clients during the onboarding process, including API key provisioning, authentication, and data formatting.
• API Testing and Validation: Collaborate with clients to test and validate API integrations, ensuring data accuracy and integrity.
• Client Feedback and Support: Gather client feedback and provide ongoing support to ensure successful API adoption and integration.

Key Skills and Experience

• Business Analysis knowledge and experience gained within the insurance industry, preferably Lloyd’s of London and other Company Markets.
• Strong understanding of insurance data models, including claims, policies, and risk assessment.
• Strong analytical thinker with the ability to assimilate large amounts of data/information and produce concise summaries in an appropriate format.
• We are looking for a naturally inquisitive, motivated individual who is also confident enough to ask when they don‘t fully understand.
• In order to succeed in the role you will need to forge strong relationships with stakeholders around the project, so good people skills are key.
• Experienced working with Excel or Dataiku in manipulating and analysing data.
• Enjoys a challenge – works hard and is capable of quickly understanding the technical and/or business detail even in unfamiliar areas.
• Able to work collaboratively and to build great working relationships as well as share information and ideas with others.
• You will be focused on/committed to continuous learning and development.
• Excellent oral and written communication skills.
• Familiarity with data formats, including JSON, XML, and CSV.
• SQL

Benefits

This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) any activities which supports health and wellbeing.  Hybrid and remote working – to support your work balance we have introduced hybrid working.  You will be provided with support to work from home up to a maximum of three days per week.  Flexible working hours – the opportunity to flex your working hours. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Team fun – warm and social culture with regular get togethers.

Equal Opportunities

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.  

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! 

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.