Director of Business Services - Southwest Region

Director Business Services - (Regional)

HSB is seeking a business minded southwest Regional Director Business Services to lead and grow a multi-disciplinary region within the United States for a nationally recognized Authorized Inspection Agency.

This role is accountable for overall regional performance, to include P&L ownership, workforce planning, and client relationship management across all inspections services, including ASME BP&V, Nuclear programs, International Codes, ISO, and Third Party Inspections. The Regional Director Business Services will partner with OEMs, utilities, and industrial clients to deliver compliant, high-quality inspection services while driving disciplined and sustainable growth. The ideal candidate brings a blend of operational leadership and commercial acumen, with experience managing distributed technical teams. The preferred candidate will excel working  in regulated environments and show a track record of balancing client’s needs, resource allocation, and financial performance.

Key Responsibilities:

• Provide strategic leadership and direction to the regional team, ensuring alignment with organizational goals and objectives
• Manage a team of supervisors and inspectors, providing guidance, coaching, and development opportunities to ensure effective performance
• Develop and implement regional business plans, including sales strategies, client management, and marketing initiatives
• Ensure compliance with regulatory requirements, including ASME, NBIC, International Codes, ISO, and Nuclear programs
• Oversee contract management, including negotiation, review, and execution of contracts with clients
• Manage client relationships, including conventional and nuclear utility clients, to drive business growth and retention
• Collaborate with internal stakeholders, including executive-level leaders, to ensure alignment and effective communication
• Analyze and interpret operational data to inform business decisions and drive process improvements
• Develop and manage budgets, forecasts, and financial reports to ensure effective resource allocation

Scope of Work

• The Regional Director Business Services will be responsible for managing a regional team, including supervisors and inspectors, with a span of control that ensures leadership effectiveness
• The role will require travel as needed to support the growth of the region
• The Director will be responsible for managing all operational aspects of the region including meetings, financial management, personnel management, sales/client visits, and marketing events

Requirements

• Minimum 5 years’ experience in managing remote service delivery teams
• Minimum 3 years’ experience managing customer relations with industry experience to include Utilities, pressure equipment OEMs, and Repair Organizations
  • Experience managing a P&L is a plus
  • Experience with contract management, negotiation, and execution is preferred
• Proven track record of leadership and management experience, including remote team management and development
• Excellent communication, interpersonal, and negotiation skills
• Strong analytical and problem-solving skills, with ability to interpret operational data and inform business decisions
• Strong understanding of regulatory requirements, including ASME, NBIC, International Codes, ISO, and Nuclear programs
• High School Diploma required
  • Preferred Bachelor's degree in Business Administration, Operations Management, or related field

Working Conditions

• The Regional Director Business Services will be expected to work in a fast-paced, dynamic environment, with frequent travel and communication with internal and external stakeholders
• The role will require flexibility and adaptability, with ability to navigate complex operational environments and prioritize multiple tasks and responsibilities
• The Director will be expected to maintain confidentiality and handle sensitive information with discretion

Conclusion

The Regional Director Business Services is a critical role that requires strong leadership, strategic thinking, and operational expertise. If you are a motivated and experienced professional looking to drive business growth and success with a global company, we encourage you to apply for this exciting opportunity.