Title:  Senior Underwriting and Claims Manager

Munichre Service Limited, part of Munich Re, the world's largest reinsurer, is recruiting a Senior Underwriting and Claims Manager to deliver risk management services to clients. You will be responsible for daily underwriting and claims case handling and overall risk management services for the Hong Kong and Taiwan markets; You will also support the Chief Underwriter Life and Health, Hong Kong & Taiwan with client management, product development, auditing and consulting projects.                       

This is a hybrid position, based in Hong Kong and reports to Chief Underwriter, Life and Health, Hong Kong & Taiwan.      

Your Role

• Organise and deliver risk management services according to the risk management plan and client prioritisation; ensure accurate documentation of underwriting and claims work    
• Assess and accept life and health insurance risk following the risk assessment authority granted; assist Underwriters with cases outside their underwriting authority 
• Improve risk management processes and standards, promote new concepts and international best practices      
• Conduct client company reviews of underwriting and claims functions, processes and decisions including collating results and writing final reports
• Research market developments, client need changes, medical advances, and external best practices            
• Participate in business development and other in-depth consulting projects                
• Adjudicate different types of claims and appeal cases received from insurance companies, by upholding the internal guideline, professionalism and business acumen  
• Review claims management processes and make appropriate recommendations to senior management from operational and business perspectives to ensure efficient claims handling     
• Be the Center of Competence in at least one functional area (e.g. medical underwriting, claims, consulting); provide training and guidance to other team members in your area of expertise                            
• Organise and conduct underwriting training and seminars

Your Profile

• Bachelor's degree and professional designations (e.g. CLU, FALU, FLMI) 
• At least 8 years' experience in underwriting and claims management, in particular with experience in underwriting medically substandard, and financially complex life, disability and critical illness risks and experience in claims assessment, management of complicated and appeal cases
• Experience in product development, business administration, project and client relationship management preferred     
• Sound knowledge of life and health insurance products including non-traditional products and their areas of application            
• Proficient in both spoken and written English and Mandarin, Cantonese speaker is preferred                                 

Our business model is based on the combination of primary insurance and reinsurance under one roof. We take on risks worldwide of every type and complexity, and our experience, financial strength, efficiency and first-class service make us the first choice for all matters relating to risk. Our client relationships are built on trust and cooperation. If you would be interested in helping shape the future as part of one of our teams, we look forward to hearing from you.

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.

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