Underwriting Operations Lead

Underwriting Operations Lead

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability. Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

The Opportunity

Future focused and always one step ahead!

The Underwriting Operations Lead plays a pivotal role in driving operational excellence across underwriting functions, with a strong focus on process improvement, product development, and compliance oversight. This leadership position is responsible for managing the design and maintenance of underwriting guidelines and forms libraries for commercial and personal lines, including ISO and manuscript products. The role requires deep technical insurance expertise, strategic collaboration across departments, and hands-on training and supervision of Coverholders and internal teams. The Underwriting Operations Lead ensures alignment with business objectives while fostering innovation, efficiency, and regulatory adherence.

Responsibilities

• Thoroughly investigate and assess claims for coverage, and damages, and pursuit of recoveries and subrogation/contribution opportunities. 
• Demonstrate in-depth understanding of coverage issues, policy forms, contracts, regulatory requirements, and changing legal landscape for casualty and specialty line claims.
• Proactively and promptly manage claims, considering all aspects with a strategic vision for optimal claim outcome.
• Continually evaluate claims to set appropriate, timely reserves over the life of the claim to reflect changes in exposure. 
• Demonstrate strong technical claims proficiency through consistent execution of best claim practices.
• Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
• Present high exposure claims to Claims Leadership and Key Stakeholders.
• Collaborate with internal and external business partners for client meetings, product development and improvement, and account audits. Promote a culture of process improvement and drive efficiency in all areas
• Lead the ongoing design, development, and maintenance of the commercial property and casualty, personal, manuscript, ISO, and Lloyds based forms libraries
• Lead the ongoing design, development and maintenance of the commercial property and casualty, personal, manuscript, ISO, and Lloyds based underwriting guidelines
• Develop, maintain and train Coverholders on ISO and/or Lloyds based products including rating
• Lead ongoing development and monitoring of the documentation and implementation of efficient procedures including training, internal/external communication, and ongoing revisions for existing usage guidelines, guides, and new products
• Manage ongoing iBridge updates of Underwriting Guidelines, appetite, forms, rating, Coverholder Bulletins, Coverholder Factsheet, and Coverholder Scorecard
• Train new Coverholders on all aspects of iBridge
• Train, monitor, and supervise Applications Administrator and Coverholders on Docucorp forms libraries, form language, and completion of dynamic fields data
• Provide input to Data Governance Analyst on Bordereaux Validations
• Conduct testing and training of new Coverholders with bordereaux formats
• Collaborate and communicate regularly with other teams such as Managed Underwriting, Compliance, Technical, Accounting, London Operations, and Claims
• Assist in the ongoing revisions of Compliance Review process including report templates, questionnaires, and acceptable responses for Coverholders and external vendors
• Conduct at least three Coverholder Compliance reviews annually
• Participate in at least three Coverholder Underwriting reviews annually
• Familiar with US and state statutory insurance regulations in the US property and casualty sector
• Travel as necessary for the position, continental United States and London
• Assorted other duties as assigned

Qualifications

• Minimum 10 years of Property and Casualty underwriting experience preferably with an Insurance Carrier or Wholesale Insurance Broker
• ISO and Manuscript Insurance Coverage and Form competency necessary
• Ability to research and resolve technical insurance issues
• Proficient in all Microsoft Office programs (Outlook, Word, Excel, One Note, PowerPoint, SharePoint, and Teams)
• Strong influencing skills to ensure alignment with Underwriting, Operations, Finance, Technical, and Compliance
• Strong leadership skills with the ability to build rapport, teamwork, and resolve conflicts
• Presentation and training experience
• Bachelor’s or University Degree in Business Management, Science, Finance or equivalent required
• Insurance Designation such as CPCU, ASLI, AU a plus

The Company is open to considering candidates in numerous locations, including Richmond (VA), Princeton (NJ), and Philadelphia (PA). The salary range posted below reflects market variations across various locations. The offer will be adjusted per geography. The base salary range anticipated for this position is $141,000-$207,000, plus opportunity for company bonus based upon a percentage of eligible pay.  In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). The salary estimate is adjusted to reflect the varying market conditions across different locations, with the with the higher end being more aligned with the Princeton, NJ job market. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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