Claims Manager

The Munich Re Dubai Claims Team forms part of the Global Claims function and is responsible for the active management of property and casualty non-life reinsurance claims underwritten by Munich Re Dubai across the Middle East. The team plays a critical role in delivering technical excellence, exceptional client service, and value creation throughout the region.

The Claims Manager is a technical specialist responsible for managing complex claims, supporting portfolio performance, and contributing to strategic claims initiatives. You will join a dynamic team of claims professionals and collaborate closely with underwriting, client management, and other Munich Re stakeholders. The role reports functionally to the Head of Non-Life Claims.

Your role:

• Manage and perform legal and technical assessment of major and complex claims, including indemnity, liability, quantum and coverage considerations

• Evaluate and monitor reserves, including ongoing review of large losses and loss complexes
• Negotiate claims outcomes, including coverage, liability and allocation issues, and initiate subrogation where appropriate
• Identify claims requiring specialised expertise (e.g. loss inspections, risk prevention) and coordinate appropriate actions
• Service, advise and monitor cedents on claims matters, including conducting claims reviews and due diligence exercises
• Build and maintain strong relationships with clients, brokers and internal stakeholders to support excellent service delivery
• Provide claims insights and feedback to underwriting and client management, including lessons learned and wording considerations
• Analyse claims data to identify trends, risks and opportunities for portfolio improvement
• Support the development and application of digital tools and analytics in claims portfolio management
• Contribute to knowledge-sharing initiatives, working groups, training and market engagement activities
• Ensure compliance with internal claims guidelines, regulatory requirements and governance standards

Your Profile:

• University degree or relevant formal qualification (Legal, Insurance or related discipline preferred)

• Professional insurance qualification (e.g. ACII, AIISA, ACILA) or progress towards qualification advantageous
• Minimum 5 years’ experience in reinsurance claims, or significant experience (8–10 years) in claims handling, loss adjusting or underwriting
• Strong technical expertise in non-life claims, including complex and large loss management
• Sound understanding of claims reserving practices and ability to assess reserve adequacy
• Strong negotiation, communication and stakeholder management skills
• Analytical, solution-oriented mindset with the ability to manage complex issues under pressure
• Self-motivated, proactive and collaborative working style