Title: Associate Support Supervisor

Job ID: 10204

Location:

Cincinnati, OH, US

Facility: American Modern Insurance Group

Description:

Title: Associate Support Supervisor - Quality Team

Hiring manager: Leanne Tarvin

Salary level: 5

Location: current schedule is hybrid (40-50% in the Amelia, Ohio office)

*Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Recruiter: Sonya Fischesser

Exempt position

Posting end date: 08/25/25

Applicants requiring employer sponsorship of a visa will not be considered for this position.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

Provide guidance to mid-level leaders from diverse backgrounds, leveraging technology and AI to drive superior performance, build strong relationships, and enhance customer experience, ultimately strengthening company initiatives and leadership development.

Roles & Responsibilities:

Supervising one or more technical teams within the department.
Reviewing operational goals and results with managers making recommendations and leading initiatives.
Serve as the primary point of contact for promoting department and company initiatives, ensuring adherence to high caliber quality standards.
Ensure that department service standards are met by initiating & driving results
Develop and motivate high level associates and teams by being proficient at Talent Development
Leverage data and resources to drive technology implementations, increasing the sample size and enabling data-driven decisions that inform business strategy.
Manage and explore external vendor relationships to enhance the quality program, driving internal and regional improvements.

Required Technical Skills:

Proficient in Microsoft Office. Proficient skills in computer applications for reporting & project management. Proficient in utilizing management tools & resources. Understanding of products and systems used for servicing customers. Strong Analytical Skills. Strong Technical Business Writing. Strong Presentation and Communication Skills.

Skills / Knowledge / Experience:

4+ years of call center or customer service experience. Proven strength in leadership, communication, decision-making, integrity, problem-solving, time management and peer relationships. Proficient in mentoring & coaching. Expert level of understanding of AMIG products, processes, systems, & initiatives. Proven strength in data analysis. Possess a working knowledge of the 8x8 platform, with a specific focus on utilizing its reporting capabilities to drive insights and decision-making.

Education, Certifications & Designations:

Required:

Bachelor's degree or Actively Pursuing

Preferred:

P&C License
Experience with current company initiative
Six Sigma Certified
Supervisor Certification

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-SF1