Technical Standards Manager

Job title

Technical Standards Manager

Location

Remote

Division

Technical Hub

Reporting to

Head of technical services

Job Purpose (Advert wording)

To manage the development, maintenance and implementation of technical standards, guidance and technical manuals to support the business.

To ensure that technical requirements are clearly defined, consistently applied and aligned with current legislation, claims experience and business risk appetite.

To support the Head of Technical Services by delivering technical research, guidance and analysis to inform decision-making and maintain a high-quality, defensible warranty offering.

Key Responsibilities:

Technical Standards & Guidance

• Draft, update and maintain technical manuals, standards and guidance documents
• Ensure all technical content reflects current Building Regulations, internal policy positions and claims experience
• Maintain accuracy, clarity and consistency across all published technical documentation

Technical Governance & Document Control

• • Ensure appropriate governance, control and oversight of all technical documents produced within the function
  • Maintain robust version control, approval processes and audit trails for all technical manuals, guidance and communications
  • Ensure all technical documentation is accurate, consistent and aligned with current legislation, internal policy and business risk appetite
  • Support structured document control processes, including defined ownership, review cycles and approval authorities
  • Identify and escalate risks arising from outdated, conflicting or incorrectly applied technical guidance
  • Ensure all technical documentation is maintained in a manner that is defensible, traceable and suitable for internal and external audit

Technical Research & Risk Support

• Undertake research into new construction methods, materials and emerging risks (including MMC and regulatory change)
• Monitor updates to legislation, standards and product certification
• Provide structured technical input and recommendations to the Head of Technical Services
• Support technical investigations through evidence gathering and analysis

Technical Support to the Business

• Provide technical guidance and support to surveyors, underwriting and claims teams
• Support interpretation and consistent application of technical standards across the business
• Assist in the assessment of non-standard construction proposals and technical queries

Stakeholder Engagement & Technical Communication

• Lead and chair technical forums and working groups with developers and external stakeholders where required
• Present technical standards, guidance and risk positions to internal teams and external organisations
• Support clear and consistent communication of technical requirements across all audiences
• Represent the technical standards function in meetings, workshops and industry discussions as appropriate

Team Management & Delivery

• Manage and develop a high-performing technical standards team, ensuring clear objectives and delivery of outputs
• Support a collaborative and effective team environment
• Contribute to the achievement of team and departmental objectives

Skills & Experience

Skills & Experience

• Strong knowledge of:
• Building Regulations
• Warranty standards
• Construction methods and typical defects
• Good understanding of:
• Construction products and certification processes
• Claims causation and risk drivers within the built environment
• Ability to:
• Interpret technical information and translate it into clear, practical guidance
• Communicate effectively with both technical and non-technical audiences
• Experience of:
• Working within a technical, surveying or warranty environment
• Developing or contributing to technical standards or guidance documentation
• Confident presenter, with the ability to:
• Deliver technical presentations to internal and external audiences
• Facilitate discussions and chair technical forums effectively

Qualifications and Educational Requirements:

• MRICS, MCABE or similar

Personal Attributes

• Demonstrable ability to use own initiative.
• Ability to motivate self and influence others.
• Excellent Communications skills.
• Flexible in personal approach.