Head of Business Transformation

About us

HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Role Overview

The Head of Business Transformation will be responsible for driving and overseeing a comprehensive Strategic transformation programme aimed at modernising operations, enhancing customer experience, and building a future-ready organisation. This role will play a pivotal part in shaping strategic direction, ensuring successful delivery of key initiatives, and establishing a high-performing transformation team with a focus on change management 

Key Responsibilities: 

Strategic Leadership 

Provide strategic direction and coordination of the Transformation programme ensuring that it integrates all required components required to support the business case. 

Work in close partnership with the Managing Director and Executive Management Team and wider group to ensure accountability and delivery. 

Define and articulate the transformation vision, objectives, and roadmap aligned with organisational strategy. 

Provide expert advice to senior leadership on prioritisation and sequencing of transformation initiatives. 

Champion cultural change and embed a mindset of innovation and continuous improvement. 

Team Building & Capability Development 

Build and manage a high-performing transformation team, including recruitment, coaching, and development. 

Establish clear roles, responsibilities, and performance metrics for team members. 

Promote collaboration and knowledge sharing across departments. 

Stakeholder Engagement 

Develop strong relationships with internal and external stakeholders, including change team across HSB UK&I & BTO HSB US and the ITSSO 

Communicate progress, risks, and benefits effectively to all levels of the organisation. 

Drive change adoption through structured change management and training programmes 

Leads the development and maintenance of stakeholder mapping, communication and reporting. 

Performance & Risk Management 

Monitor and report on transformation KPIs, milestones, and benefits realisation (Benefits realisation framework to be introduced) 

Identify risks and implement mitigation strategies to ensure programme resilience. 

Maintain compliance with FCA and other relevant regulatory frameworks. 

Programme Delivery 

Lead the planning, execution, and governance of transformation projects across multiple workstreams. 

Ensure delivery within agreed timelines, budgets, and regulatory compliance. 

Implement robust programme management frameworks, reporting structures, and risk controls 

Deliver transformation projects/programmes and service improvements that are time-bound, resourced and outcomes focussed. 

Coordinate cross-departmental collaboration and lead a core transformation function within BWIS. 

Implement disciplined programme and project management approaches with clear reporting lines. 

Take a hands-on approach to enable/facilitate clear delivery of planned outcomes. 

Performance & Risk Management 

Monitor and report on transformation KPIs, milestones, and benefits realisation (Benefits realisation framework to be introduced) 

Identify risks and implement mitigation strategies to ensure programme resilience. 

Maintain compliance with FCA and other relevant regulatory frameworks. 

Innovation & Continuous Improvement 

Lead digital transformation initiatives, including automation, data analytics, and customer self-service solutions. 

Benchmark against industry best practices and incorporate emerging technologies. 

Ensure transformation outcomes deliver measurable improvements in efficiency, customer satisfaction, and profitability. 

Skills & Experience  

Essential: 

Proven experience leading large-scale transformation programmes within financial services, insurance, or regulated industries. 

Strong knowledge of programme management methodologies  

Exceptional leadership and team-building skills. 

Excellent stakeholder management and communication abilities. 

Strong understanding of regulatory requirements within UK insurance markets. Working within FCA/PRA regulatory environments. 

Strong business and commercial acumen. 

Demonstrated experience in managing ‘upward’ among senior leadership. 

Desirable: 

Experience in digital transformation and technology-enabled change. 

Familiarity with building warranty or property insurance sectors. 

Professional certifications (e.g., MSP, Lean Six Sigma). 

A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of stakeholders. 

Qualifications and Educational Requirements: 

Degree in Business, Management, or related discipline (or equivalent experience). 

Professional programme management qualification preferred. 

Personal Attributes  

Visionary leader – sets clear strategic direction and drives innovation and cultural change. 

Strong influencer and communicator – excels at engaging senior leaders and diverse stakeholders with clear, impactful communication 

Results oriented and accountable – focused on delivering measurable outcomes within regulatory and commercial constraints 

Empathetic and adaptable – demonstrates emotional intelligence and adjusts interaction styles to meet stakeholder needs effectively. 

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Benefits

• 25 days annual leave plus bank holidays and well‑being days
• 10% pension contribution from day one
• Annual bonus eligibility
• Private Medical Insurance
• Life Assurance
• Wellbeing and Development Scheme plus EAP
• Study and professional development support
• Hybrid working