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Transformation Delivery Support
- Support delivery of transformation initiatives across multiple workstreams (process, technology, change)
- Assist in coordinating activities, tracking actions and maintaining delivery artefacts (plans, RAID logs, decision logs)
- Contribute to workstream outputs ensuring consistency, quality and alignment with Ambition 2030 objectives
Discovery & Analysis Support
- Support workshops, stakeholder interviews and data gathering activities
- Assist in documenting current state (As Is) processes, user journeys and business problems
- Capture pain points, inefficiencies and improvement opportunities across operations
- Help produce clear and structured documentation of findings
Process & Documentation
- Work with Process Analysts to document process maps, SOPs and control points
- Support the development of future state (To Be) processes and operating procedures
- Maintain accurate and up to date documentation across transformation artefacts
- Assist in ensuring standardisation and consistency across process outputs
Requirements & Solution Support
- Support Business Analysts in capturing and documenting business and functional requirements (e.g., user stories, use cases)
- Help maintain traceability between requirements, processes and business outcomes
- Contribute to solution documentation and support alignment with business needs
User Acceptance Testing (UAT) & Implementation Support
- Support the planning, coordination and execution of User Acceptance Testing across transformation workstreams
- Assist in the creation of test scenarios, test scripts and acceptance criteria aligned to business requirements
- Coordinate UAT schedules, participant engagement and test execution activities across business stakeholders
- Track and document test results, defects, issues and retesting activities, ensuring clear audit trails
- Work with Business Analysts, IT and stakeholders to triage defects and validate resolutions
- Maintain UAT status reporting, including progress, risks and readiness for go live
- Support exit criteria validation and contribute to go/no go decision inputs
Business Readiness & Change Support
- Support Business Change Managers in preparing the organisation for change adoption
- Assist in developing business readiness assessments, checklists and cutover plans
- Produce and maintain training materials, user guides and quick reference documentation
- Coordinate and track completion of training and readiness activities across impacted teams
- Support communication activities ensuring stakeholders are informed, engaged and prepared
- Assist in post implementation support, including warranty activities, feedback collection and issue tracking
- Help monitor adoption, user experience and early stage benefit realisation
Claims Transformation Support (Initial Focus)
- Support transformation activity within the Claims function, working closely with stakeholders to understand current processes, challenges and improvement opportunities
- Assist in documenting As Is and To Be claims processes, including claims lifecycle, controls and customer journeys
- Provide support to changes relating to the DRACS claims system, including process alignment, testing and user validation
- Support UAT activities specific to claims, including test scenario creation, execution coordination and defect tracking
- Assist with business readiness activities within Claims, ensuring teams are prepared for system and process changes
- Help capture feedback from Claims users and contribute to continuous improvement of processes and system functionality
Governance, Risk & Controls
- Maintain key transformation artefacts (process documentation, RAID logs, decision records)
- Support adherence to governance frameworks and document control standards
- Identify and escalate risks, issues, or dependencies where appropriate
- Stakeholder Engagement & Communication
- Build effective working relationships with team members and stakeholders
- Produce clear, concise documentation and presentation materials
- Support workshops, playback sessions and communications activities
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