VP, Field Claims

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day. 

VP, Field Claims

American Modern Insurance Group is recruiting a VP, Field Claims to join our team.  As the VP, Field Claims, you will provide strategic and operational leadership for American Modern's Field Claims organization.  The VP, Field Claims translates enterprise Claims strategy into field execution, leads catastrophe readiness and response, strengthens customer and adjuster experiences, ensures regulatory compliance, champions future-ready talent development, and advancing Field Claims digital/AI transformation. 

Key Responsibilities: 

• Lead day-to-day performance of field claim operations, including claim quality, cycle time, inventory, severity, expense, productivity, customer outcomes, and compliance. 
• Advance digital-first field claim capabilities through mobile tools, virtual and remote inspection, workflow automation, data and analytics, and responsible AI-supported decisioning. 
• Partner with Claims leadership, Underwriting, Product, Legal, Compliance, Finance, Technology, Data & Analytics, Operations, and Distribution to resolve complex issues and deliver enterprise priorities. 
• Own the operating and allocated claim budgets for the area of responsibility; establish forecasts, manage resources, and address financial or operational variances.
• Direct catastrophe preparedness and response, including workforce deployment, surge capacity, and vendor coordination, field communications, and post-event performance reviews. 
• Ensure consistent application of claim policies, coverage standards, reserving practices, documentation requirements, authority levels, controls, and state regulatory obligations. 
• Establish service standards and use customer, agent, and operational feedback to improve transparency, communication, ease of use, and outcomes throughout the claim journey. 
• Oversee field vendor performance, including capacity, quality, service levels, cost effectiveness, controls, and contractual expectations. 
• Lead complex, high-severity, escalated, and sensitive claim matters as appropriate, ensuring sound judgment, timely decisions, and effective stakeholder communication. 
• Build leadership capability and succession depth; attract, develop, coach, and retain a diverse, high-performing field organization with strong accountability and engagement. 
• Represent Field Claims in department and enterprise planning, governance forums, audits, regulatory matters, and strategic initiatives; communicate risks, results, and recommendations to senior leaders across GSI and Global Claims. 

Qualifications: 

• 15 years or more of progressive P&C Claims or equivalent experience, including substantial leadership of multistate operations and 7-10 years claims leadership. 
• Bachelor's degree (required); Master’s degree or MBA preferred
• CPCU, SCLA, AIC, or equivalent industry designations preferred
• Strong knowledge of personal lines and specialty property claims, coverage analysis, estimating, reserving, litigation and complex claim management, vendor oversight, and U.S. regulatory compliance. 
• Demonstrated ability to lead large, geographically dispersed teams and senior leaders in a scaled, matrixed environment. 
• Proven financial and analytical capability, including budgeting, indemnity and expense management, leakage control, trend analysis, workforce planning, and performance forecasting. 
• Experience leading operational transformation and implementing modern claim technologies, digital inspection capabilities, workflow automation, analytics, and AI-enabled solutions. 
• Proven ability to coordinate resources and make timely decisions during catastrophe events and other periods of significant operational demand. 
• Specific state adjuster licenses may be required based on claim-handling responsibilities. 
• Executive presence and strong oral and written communication skills, including the ability to explain complex claim, financial, and technical matters to varied audiences. 
• Demonstrated customer focus, sound judgment, resilience, change leadership, and the ability to prioritize competing demands, influence across functions, and act decisively in high-pressure situations.

We are proud to offer employees, their domestic partners, and their children a wide range of insurance benefits, including:

• Two options for your health insurance plan (PPO or High Deductible).
• Prescription drug coverage (included in your health insurance plan).
• Vision and dental insurance plans.
• Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded.
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
• Eligibility to receive a yearly bonus as a Munich Re employee.
• A variety of health and wellness programs provided at no cost.
• Paid time off for eligible family care needs.
• Tuition assistance and educational achievement bonuses.
• A corporate matching gifts program that further enhances your charitable donation.
• Paid time off to volunteer in your community.
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop.
• An on-site complimentary workout facility as well as walking trails on campus grounds.
• On-site wellness center complete with nurse practitioner.

The base salary range anticipated for this position is $190,000 - $250,000, plus opportunity for company bonus based upon a percentage of eligible pay.  In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

The salary estimate is adjusted to reflect the varying market conditions across different locations. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

At American Modern, we see diversity and inclusion as essential to meeting the challenges and opportunities around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all colleagues feel respected, valued, and empowered to achieve their best every day. We recruit and develop talent with a focus on providing our customers with innovative products and services.

We are an equal opportunity employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.