Sr. Training Specialist

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

Provide expert training on systems, products, and processes to both external partners and internal and external Sales Managers by analyzing company initiatives, developing and creating comprehensive training materials, and delivering engaging training sessions tailored to each client's specific needs and future goals.

Roles & Responsibilities:

• Leverage company initiatives, call center data, client planning sessions, interviews, and manager consultations to identify training needs, while ensuring alignment with Sales, Marketing, Customer Service, and TSM objectives.
• Develop and create engaging training materials including manuals, e-learning modules, and customized content, to cater to the unique needs of various distribution channels and client demands, partnering with legal to ensure that materials and content are compliant with company and industry standards.
• Facilitate interactive training sessions, workshops, and one-on-one coaching, utilizing diverse instructional methods for in-person and virtual formats.
• Assess the efficacy of training programs while driving continuous improvement and growth in attendance, new agent participation, and NPS scores for agents.
• Leverage company initiatives, call center data, client planning sessions, interviews, and manager consultations to identify training needs, while ensuring alignment with Sales, Marketing, Customer Service, and TSM objectives.
• Analyze company initiatives, call center data, and client planning sessions to design and deliver targeted training programs.
• Create and facilitate immersive training sessions, workshops, and one-on-one coaching, using various instructional methods to cater to diverse learning styles and preferences, both in-person and virtually.
• Evaluate training program effectiveness through regular feedback mechanisms.

Required Qualifications:

• Proven experience in a fast-paced, deadline driven environment and ability to prioritize multiple projects.
• Strong time management skills.
• Established track record of designing and delivering effective leadership development programs.
• Excellent facilitation, presentation, and communication skills.
• Effective analytical and problem-solving skills.
• Communicate professionally, effectively, timely, and courteously.
• Experience with adult learning theory, instructional design, and facilitation techniques.
• Ability to work independently with limited supervision.
• Bachelor's degree or 3 years of equivalent experience in training and development. 
• Working knowledge of WebEx, Microsoft Dynamics, Articulate, etc.

Preferred Qualifications:

• Master's degree in Education, Organizational Development, Business Administration or Actively Pursuing.
• P&C License.
• INS Designation/CPCU or other Insurance industry designation.
• Project Management Certification  

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.