Product Operations Rating Manager

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

Provide leadership, operational oversight, technical support and expert knowledge of Earnix, Guidewire, related systems, software programs, and related processes being used for insurance policy administration, pricing, and product strategy. Responsible for leading the team responsible for implementing rate changes, product enhancements, and business-driven solutions with an emphasis on efficiency, quality, and effectiveness. Oversee configuration activities, operationalization efforts, prioritization, resource planning, and delivery of product changes. Partner with Product Management, Product Owner, and other stakeholders to ensure work is aligned with business objectives and organizational strategy. Provide subject matter expertise and leadership for project work involving pricing and product strategy as it relates to Earnix functionality, system configuration, and operational execution.

Roles & Responsibilities:

• Team Leadership & Management
  • Lead, coach, develop and support Product Operations Enablement analysts
  • Establish workload priorities and ensure appropriate resource allocation across initiatives.
  • Manage team capacity planning, work intake, and scheduling activities.
  • Develop team expertise in Earnix, Guidewire, and related systems.
  • Conduct performance management, coaching, and career development activities.
  • Identify staffing needs and support Strategic Workforce Planning efforts.
  • Promote a culture of accountability, collaboration, and continuous improvement.
  • Earnix Configuration
  • Provide oversight of Earnix configuration activities and related business requirements.
  • Ensure rate, rule, form, and model changes are implemented accurately and efficiently.
  • Review and approve configuration approaches, testing strategies, and implementation plans.
  • Establish and maintain best practices for consistent, concise, and maintainable system configuration.
  • Monitor execution progress and remove roadblocks impacting delivery.
  • Partner with Product Management on prioritization, planning, and operationalization activities.
  • Collaborate regularly with managers to report progress and roadblocks.
  • Responsible for the documentation of processes and procedures.
• Technical Leadership
  • Provide expert guidance on Earnix, Guidewire, data integration, and rating engine functionality.
  • Support analysis of complex technical and business requirements.
  • Serve as an escalation point for configuration challenges and recurring issues.
  • Oversee troubleshooting and resolution of system configuration defects.
  • Ensure effective testing practices, quality controls, and governance are in place for implementations.
  • Participate throughout the product development life cycle and bridge the software development life cycle to ensure the requirements are satisfied, with heavy involvement in analysis, design, configuration, and testing.
  • Analyze, troubleshoot, and provide technical support for Earnix and application functions and documentation as defined to be used for technical and business reference.
  • Develops, coordinates, and executes test plans, assuring tests are successfully completed.
  • Develop methods to test business driven solutions as they related to product and pricing strategy.
• Training and Documentation
  • Responsible for training associates on procedure changes and new processes.
  • Responsible for process and procedures documentation.
  • Responsible for any Earnix training/certifications needed for current version of solution.
  • High level understanding of how Earnix and Guidewire integrate.
  • Develops best practices to achieve consistent, concise, and maintainable system configuration
  • Monitor, enhance, and support business-related functions using Earnix.

Required Technical Skills:

• Expert in Earnix Configuration
• Expertise in Guidewire and rating engine functionality
• Understanding of how Rating Engine, Guidewire, Data, Pricing, Earning, and forms system integrate
• Leadership and team development
• Strategic planning and execution
• Capacity management and work prioritization
• Excellent Communication - verbal and written
• Critical thinking
• Problem solving
• Striving to achieve the best possible solution
• Ability to express complex technical concepts

Skills / Knowledge / Experience:

• 5 plus years of experience in an analytical role or analyst type functions, required
• 3 plus years of experience configuring Rating Engine
• Expertise translating highly complex technical and business requirements.
• Expertise working with Earnix and Python technologies/platforms.
• Experience deciphering configuration impacts based on Earnix/Python code and how it relates within various systems.
• Expertise with web based policy administration system, user interface, integrated development environment, query tools, and rating engines.
• Expertise with capacity management and work scheduling efforts.
• Expertise with work product triage, estimation, and planning.
• Experience leading a team.
• Experience with Strategic Workforce Planning.  

Education, Certifications & Designations: 

Required: 

• Bachelor’s Degree in Analytical or Business Field
• Experience with Guidewire Configuration, Python, or other comparable insurance policy administration system
• Insurance Knowledge

Preferred: 

• Project Management Certification

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
• Prescription drug coverage (included in your health insurance plan)
• Short and Long Term Disability coverage
• Vision and dental insurance plans

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a member of the Munich Re Group of companies , we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sometimes we are fortunate enough to receive a high volume of applications. After reviewing all applications, we will contact only the selected candidates to schedule an interview.  We are grateful for all candidates and their interest.

For the hybrid schedule: Please submit a cover letter with additional information if you're not currently local but intend to relocate for the hybrid schedule.

Applicants requiring employer sponsorship of a visa will not be considered for this position.

Level: 08

This position may be filled at any of the levels within the job family. Final level placement will be determined based on the candidate’s overall qualifications

Hiring Manager: Sara Burke

Internal applicants, please refer to the Employee Handbook for procedures on Job Postings and Posted Positions.

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