Operations Manager

Location:

Amelia, OH, US

Job Type: Full-Time

Work Mode: Hybrid

Job Level: Professional

Job ID: 12239

Company: American Modern Insurance Group

Employment Type: Regular

Area of Expertise: Operations & Product Management

Description:

Be the go‑to expert connecting partners, platforms, and performance.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

Provides required operational oversight of day to day operational issues and activities for Specialty Clients. Is the key coordination point with other associated organizational divisions (i.e. Actuary, Customer Service, State Relations, IT, Marketing, etc.), as respects operational issues with Program Administrators. Assures that integration solutions once implemented are operating as expected and works to resolve issues when identified. Prioritizes enhancements for the integration solution with the partner. Participates in implementation of partner integration solutions as a Subject Matter Expert on Operations topics. Completes evaluation and testing activities related to Operations on partner account reviews.

Roles & Responsibilities:

Oversees the integration solutions for Program Agents for policy and premium processing, including new business, renewals, endorsements, cancellations, reinstatements and error processing transactions, as well as Claim Policy Verification and Payment File transmission.
Monitors and tracks recurring policy and loss integration processes for issues/errors and communicates/drives resolution to assure premium is booked and claims can be set up; Communicates errors/issues to internal or external parties to assure resolution.
Performs preliminary assessment/investigation of integration solution processing errors using knowledge of solution functionality.
Key contact for downstream reporting to support finance, accounting, and reporting needs.
Provides oversight and direction in developing and implementing processing improvements and solutions; initiates requests to solution support teams and contributes to requirement and development processes as a business SME.
Collaborates with Operational Risk & Compliance on the development of internal processing controls and agent operations controls.
Key contact for agency operations relative to audit or regulatory examinations.
Performs Requirement Assessment and Account Review Testing of Operations Topics as part of the Delegated Functions Oversight Process.
Has ownership and oversight of operational requirements within the Delegated Function Guidelines.
Monitors open issues (enhancements and defects) on both AMOD Systems and Partner Systems, prioritizes and drives for resolution.
Facilitates/and coordinates internal and Program administrator discussions on operational topics and works to determine solutions or resolutions to outstanding issues.

Required Technical Skills:

General understanding of information technology techniques such as API, JAVA XML, ETL and their use and application.
Strong knowledge of insurance business ops such as policy transactions processing, loss reporting, billing and account settlement, statistical reporting, product development and maintenance.
Proficient with MS Office Suite.
Understanding of IT environments & Systems Development Life Cycle Practices.
Basic data query skills, Guidewire & IC Legacy System knowledge.

Education, Certifications & Designations:

Required:

Bachelor's degree
5+ Years of Insurance Operations, Project Management or similar experience

Preferred:

Project Management Certification; Pursuit of Property & Casualty Insurance coursework; Quality/Lean Certifications

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

Two options for your health insurance plan (PPO or High Deductible)
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
Prescription drug coverage (included in your health insurance plan)
Short and Long Term Disability coverage
Vision and dental insurance plans

In addition to the above insurance offerings, our employees also enjoy:

A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
A variety of health and wellness programs provided at no cost
A hybrid environment that gives you a choice in where and how you get work done
A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
An on-site complimentary workout facility as well as walking trails on campus grounds
On-site wellness center complete with nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.

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