Title:  Customer Service Supervisor

Become a Customer Service Supervisor at American Modern Insurance Group!

We are excited to announce an opportunity to join our dynamic Customer Service team as a Supervisor, where you will play a key role in delivering exceptional customer experiences and focusing on talent development and mobility.   

This is a hybrid role, requiring 2-3 days of in-office work per week.

Roles and Responsibilities:

• Direct responsibility to supervise associates to ensure goals and operational results are met for individuals and the team.
• Coach, develop, and encourage associate development and growth.
• Ensure quality results are delivered and coaching plans are developed if needed.
• Administration of associate records, performance plans, performance reviews, regular communication, and priorities.
• Effective communication within the team and the department.
• Operational involvement; partner with fellow supervisors as needed to ensure overall department initiatives and goals are met.
• Organize workflows, scorecards, and day share opportunities

Qualifications:

• At least two or more years of call center or customer service experience, supervisor experience OR meets/exceeds standards in current role.
• Proficient in handling associates and customers on diverse levels in difficult/sensitive situations.
• Drive results by demonstrating a proficient level of understanding regarding departmental initiatives and goals, practices and process improvement, scorecards, development plans, and calibration process.
• Ability to effectively coach and performance manage.
• Proficient in Microsoft Office. 
• Proficient skills in computer applications for reporting and project management. 
• Proficient in utilizing management tools and resources. 
• Understanding of products and systems used for servicing customers. 
• Strong communication, presentation, business writing, and analytical skills.

If you are a motivated and experienced customer service professional with a passion for leadership and development, we encourage you to apply for this exciting opportunity.

Hiring Manager – Leanne Tarvin

Recruiter – Jessi Arnold

Level 5