Customer Service Supervisor I

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose:

Provides leadership within the Customer Service Department for direct reports by focusing on talent development and mobility. Focused on statistical results for the department and process improvement initiatives. Incorporates goals to enhance the customer experience for both internal and external customers. 

Roles & Responsibilities:

•  Direct responsibility to supervise associates to ensure goals and operational results are met for individuals and the team.
• Coach, develop, and encourage associate development and growth.
• Identify improvement opportunities and develop a plan of action.
• Ensure quality results are delivered and coaching plans are developed if needed.
• Administration of associate records, performance plans, performance reviews, regular communication, and prioritizes.
• Effectively communication within the team and the department.
• Drive team results.
• Operational involvement; partner with fellow supervisors as needed to ensure overall department initiatives and goals are met.
• Organize workflows, scorecards, and day share opportunities

Required Qualifications:

• Proficient in Microsoft Office. 
• Proficient skills in computer applications for reporting and project management. 
• Proficient in utilizing management tools and resources. 
• Understanding of products and systems used for servicing customers. 
• Strong communication, presentation, business writing, and analytical skills.

Required Core Competencies:

• Customer Focus
• Instills trust
• Communicates effectively
• Builds effective teams
• Drives results
• Interpersonal savvy

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.