Customer Service - Change Management Intern

Location:

Amelia, OH, US

Job Type: Full-Time

Work Mode: Hybrid

Job Level: Internship & Working Student

Job ID: 14033

Company: American Modern Insurance Group

Employment Type: Temporary

Area of Expertise: Data, BI & Analytics

Description:

Launch Your Career with American Modern's 2027 Internship Program

Ready to gain hands-on experience, build your professional network, and make a real impact?

At American Modern, interns are more than observers. You'll work on meaningful projects, collaborate with experienced professionals, connect with senior leaders, and gain valuable experience that can help launch your career after graduation. As a leading specialty insurance provider, we protect everything from manufactured homes and specialty dwellings to boats, personal watercraft, and classic cars. We create innovative solutions where others cannot, helping customers protect what matters most. Headquartered in Amelia, Ohio, just outside Cincinnati, American Modern offers a flexible hybrid work environment where interns typically spend 40-50% of their time in the office, creating opportunities for collaboration, networking, and professional growth.

Why Intern with American Modern?

Meaningful Work from Day One
Contribute to real projects that support business objectives and provide valuable industry experience.

Build Your Professional Network
Connect with fellow interns, experienced professionals, senior leaders, and even our CEO throughout the summer.

Develop Skills That Matter
Gain practical experience while building communication, problem-solving, analytical, and leadership skills.

Flexible Hybrid Work Experience
Enjoy the benefits of both in-person collaboration and virtual work.

Give Back to the Community
Participate in volunteer opportunities and community outreach initiatives.

Your Opportunity

Support change management and transformation initiatives in a dynamic Customer Service environment. You will help coordinate communications, training, documentation, and project activities that enable teams to adopt new ways of working.

What You’ll Do

Assist with stakeholder communications, training coordination, and readiness assessments.

Track project deliverables, prepare materials, and support team coordination.

Document current and future state processes through maps, workflows, and standard operating procedures.

Research and gather data to support transformation decisions.

Create meeting notes, summaries, and action-item trackers.

Maintain change and project documentation in shared repositories and collaboration tools.

What You’ll Bring

Strong written and verbal communication.

Excellent organization and attention to detail.

Comfort working with ambiguity and in a fast-paced environment.

Proficiency with Word, Excel, and PowerPoint.

Interest in change management, transformation, or process improvement.

What You’ll Gain

Hands-on experience supporting structured organizational change.

Practice with process mapping, project coordination, and communications.

Cross-functional exposure to transformation work.

Ready to turn curiosity into experience?

Bring your ideas, your questions, and your willingness to learn. We invite you to apply and explore where an internship with American Modern can take you.

Qualifications:

Currently pursuing a bachelor's or master's degree at an accredited college or university with a focus in Business, Organizational Change, Project Management, or a related field

Rising Junior or Senior at the time of the internship
Available to work full-time (40 hours per week) for the duration of the summer internship program
Able to work in a hybrid environment, including approximately 40-50% of the time in our Amelia, Ohio office
Reliable transportation to commute to the office as required
Strong communication, organizational, and problem-solving skills
Demonstrated ability to work both independently and collaboratively within a team environment
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, and Outlook)
Eagerness to learn, take initiative, and contribute to meaningful projects 
Applicants must be authorized to work in the United States on a permanent basis without requiring employer sponsorship now or in the future.  At this time, we are unable to consider candidates who require current or future sponsorship, including Optional Practical Training (OPT) or Curricular Practical Training (CPT).

What Makes Our Program Unique?

Executive networking opportunities

Intern project presentations to senior leaders

Community service events

Dedicated support from managers and mentors

Exposure to a global reinsurance organization through Munich Re

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. 

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.